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Fantastic Furniture

  1. Currajong
  2. Townsville Store
  3. Townsville Bar
  4. Townsville Furniture Store
  5. Aitkenvale Furniture Store

Reviews, get directions and contact details for Fantastic Furniture

Fantastic Furniture
Address: 216-230 Woolcock St, Currajong QLD 4812, Australia
Phone: (07) 4409 1125
State: Queensland
City: Currajong
Zip Code: 4812


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
The staff are very friendly and Peter who was helping was great he was looking up things for me h3 explained and showed me the different lounges and was able to tell me the waiting time on each lounge.The show was very clean and was beautifully presented I would recommend shopping at this store
Young lady was more than helpful great prices too. Very clean and I had more than one staff member ask me if I needed any help. Great service. Even the lads at the loading area where pleasant and quick in loading my chairs. Thanks
Very rude store. No service tried to complain to a manager who then said no that's our top sales person. I suggested I come in and go through CCTV and talk her through what happened and that wasn't taken very well.nnThey want commissions but won't help, they won't discount any prices buying online with no assistance and no commissions to pay.nnWent and spent almost $3k with Amart and still have more to buy with them.
WARNING – read this review before you purchase anything from Fantastic Furniture Townsville.nnPURCHASE AT YOUR OWN PERRIL FROM FANTASTIC FURNTIURE, PARTICULARLY TOWNSVILLE AS THEY particularly the Assistant Manager TAKE ZERO RESPONSIBILITY AND WERE QUITE WILLING TO ALLOW A $499 PART DELIVERED ITEM TO REMAIN COMPLETELY UNUSABLE AND GO AGAINST WHAT FANTASTIC FURNTIURE CENTRAL CUSTOMER CARE WERE QUOTING IN WRITING - over 11 emails and multiple online chats with customer care.nnThe issue was we received 17 boxes and signed for them, over $6000 because we signed for them, they townsville, would not accept that half the buffet was missing, even though centralized customer care had advised with quote numbers they would replace the whole thing.nnWe were moving cities in Queensland so nothing got unpacked and we had stored them for about a month before moving and unpacking. We were self-load and drive so no boxes went missing as they were in our possession the whole time.nnSaturday 30th July – called FF Townsville 20 minutes on hold – hung up and called back, they took my number again as they advised too busy to talk. On the call back I spoke with the Assistant Manager, who loved to tell her title as she said she knew exactly what needed to be done the most ironic yet. I advised that the constructed half buffet box had been thrown out, but I could send a photo of what we still had half built as her colleague was chasing this the previous day when I had called.nnThe Townsville store Assistant Manager then completely contradicted all communications with central customer care who have advised they will replace the whole buffet and her colleague that called the day before that advised they can replace half the missing part of the buffet.nnThe Assistant Manager said she would need to investigate the matter again and from the beginning, going back to the delivery notes to see if it was signed for or not – if it was signed for there is nothing she can do. I then pointed out so you will leave me with half a buffet. She seemed to take great joy in repeating several times that if it is signed for then she will do nothing about it. literal words 'I will do nothing about it'nnHow can you go through the amount of communication I have, have confirmation of replacement and delivery in writing from Fantastic Furniture and then be in the position where it is going back to round one of checking the delivery from over 1 month ago.nn$499 later and half a built buffet and confirmation several times in writing I was getting it replaced and her colleauge confirming the missing part would be sent once they knew what box was missing and now this person says NOTHING WILL BE REPLACED IF IT IS SIGNED FOR.nn2 days later while still unpacking the last boxes of moving, we found a small Fantastic Furniture box, with a small white set of draws that were damaged. I didn't by anything white - every item I brough was natural wood colour.nnEnds up they picked up a box with a damaged item that was being held in the storage area where our boxes were, and delivered it to us instead of the box with the second part of the buffet in it. Oh and remember I did sign for 17 boxes and got 17 boxes and was told by the Assistant Manager she would not do anything about it. they obviously scanned wrong when delivering to onsite or didn't at all.nnRang Brisbane fantastic furniture who immediately understood the situation, was discusted in what Townsville Asst Mananger was saying and that the error was and sorted in minutes. Townsville was prepared to make you lose $499 and keep a half built and totally unusable piece of furniture.
We purchased a queen bridge bed and mattress in 2022 cost about $1000 within 4-5 months the bed slats kept snapping and popping off, we then purchased over $7500 worth of furniture including a sofa that was off the shop floor in great condition minus a few dust bunnies about $4000 worth of this furniture is now broken or chipped and the sofa is our fault as we purchased an off the floor item. I would really like a full refund on all the faulty cheap made furniture.nnHeres a list of our furniture that broke including how much it cost;nn- Modular sofa convertible $2299, sagging fabric, screws has fell out and wood beams are now showing due to the black fabric underneath coming off.n- Bridge Queen size bed $499 - Slats snapping and popping off also a pain to put together due to holes not lining up correctlyn- Hamilton Queen bed $399 - Headboard and side snapped whilst we slept on itnHamilton Dresser $399 - Drawer handle wouldn't go on and screws/bolts keep falling outnHamilton Coffee table $129 - Chipped and screws/bolts falling outnComo Corner Desk $219 - Multiple chips all over itnComo Dressers x2 $199 - Multiple chips, chipboard at the back keeps falling off and it feels very unsteadynAmirah Dresser $299 - Handles keep coming loosennPlease do your research on these products before you waste your hard earned money we saved up for months to buy all of this
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