Essential Beauty Watergardens

Reviews, get directions and contact details for Essential Beauty Watergardens

Address: Watergardens Town Centre, 7/339 Melton Hwy, Taylors Lakes VIC 3038, Australia

Phone: (03) 9449 9880

Website

State: Victoria

Zip Code: 3038

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews

My wife and I took our 3 year old daughter in to enquirer about getting her ears pierced. The customer service was horrible, staff were rude and made us feel like we were an inconvenience to them being there. We left and will not be using their service as a direct result of their disgusting customer service.

 7 years ago (23-01-2018)

I went in to ask politely if they provide threading for eye brows as a service. The older lady at the reception was on the phone and hung up immediately when she saw me enter the shop. She was blantely rude expressing how they’re a “beauty salon and don’t do threading in beauty school”. But spoke in a condescending way. I don’t appreciate how she spoke to me. I got one question for you lady, did they teach customer service  at beauty school?

 8 years ago (25-11-2017)

Unprofessional business, did not offer to remedy or compensate for their mistake. Will not compromise/negotiate because once you leave their salon, it is no longer their problem. Not worth the headache.

Stay away from this place if you're considering to pierce your ear. They gave me the wrong piercing and blamed me for it. 

Long story: I made a specific appointment for a rook piercing. The front desk employee did not know what a rook piercing was but confirmed what I had said and booked me in. 

Met my Piercer and during our interaction, the word 'rook' was exchanged  numerous times. She did not mark any placements or showed in the mirror where she will be piercing, but claimed she did after the dispute.

After the piercing was done, she asked if I was happy with it, I said yes even though I wasn't because being confrontational sucks (my #1 mistake). I got home and Google'd my piercing where I have learned she gave me a daith piercing. 

I phoned them immediately and explained the situation, asking for a partial refund ($23 of the $46) so I can get it re-done at Essential Beauty - Highpoint. Surprise, surprise. The Piercer lied and said "No. You booked for a daith piercing. I even asked you if you wanted a daith and you said yes. I don't do rooks here only daith." The word daith was never mentioned ever during my visit there, I didn't even know what a daith was until I got home. 

Spoke to two managers there who were adamant not to refund me. Their reasoning was because I agreed I left the store happy and that it was my fault for not being upfront in-store at the time of incident.
"No. You can't get a refund. Our boss will not call you back either. You shouldn't have said you were happy if you weren't. It doesn't matter if its a daith or rook, you agreed to it and left the store happy." 
No matter how many times I told them this is not what I asked for, they do not care. Following that, I got the daith piercing removed at the Highpoint salon after the phone call ended. (I recommend the Highpoint salon by the way). 

Human error occurs and initially I was not upset, but the fact that they robbed my money without compensating, not taking responsibility, and blaming me is unfair and extremely unprofessional. I took matters further and managed to get a full refund. Don't give up if it's truly not your fault!

 8 years ago (01-12-2017)

I would recommend Kristi for Feather Brows semi permanent eyebrow tatoo. She is very good, has 5 years experience and has a lovely calm gentle approach.

 8 years ago (24-07-2017)

Terrible, would never go to this place again! The person that did my eyebrows didn't even ask what I wanted, she took most of my eyebrows and took some skin from my upper eyelid! My eyebrows look hideous, so upset!!!

 8 years ago (09-06-2017)

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Essential Beauty Watergardens

Reviews, get directions and contact details for Essential Beauty Watergardens

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