Element Finance Fremantle

Following on the reply from owner below ... Considering that you do not reply to my emails but rather choose to reply publicly where your reviews are clearly more important than the facts, let me set the record straight publicly. In our initial meeting, you did not at ALL indicate that you would not be able to assist us. In fact, you said the complete opposite - you drew out a scenario for us and clearly indicated that it would be an easy 5 minute application with our current mortgage provider. The next step was for me to do our personal budgeting and get back to you, which I did. You have blatantly misrepresented the facts in your reply to this review. I was NEVER after free advice and never expected it either. I stick by my 1 star rating. I have had a very unprofessional dealings with Mike. We went to meet him at his office in June and had a good meeting which needed a follow-up, which we never received. I prompted Mike for an answer a week later and sent through further information, and received a reply with an excuse but he promised to get back to me early the following week. I did not receive a reply. I gave him the benefit of the doubt and contacted him again in August, still no reply. At the end of September I tried again (I'm a patient person) asking him if there was a reason he didn't want to do this work and actually received a reply to he had absent staff members and new staff members he was training (surely that's what people in business do??) but that he promised to get back to me as soon as he could. It is now November and I still have not heard back from him. This whole process has been highly unprofessional and I would not recommend this company to anyone!
1 7 years ago (09-11-2017)

Mike and his team are friendly, approachable and super efficient. We have two home loans and they have ensured we got the best deal on both with minimal fuss. Highly recommend the Element Finance team.
5 7 years ago (24-07-2017)

My husband and I are both impressed on how Leandro and Element Finance team works. Didn't encounter a single problem with our application. Very professional indeed! 😊
5 8 years ago (18-04-2017)

Great service. Thank you guys :)
5 7 years ago (14-06-2017)

My wife and I have recently moved to Australia from the UK and have been lucky enough to get on the property ladder in Perth sooner than we anticipated. We wanted help finding our mortgage as it was all new to us, being first time home buyers. We chose Element Finance and we are so happy we did. We received absolutely amazing service from Mike and Leandro from start to finish. Professional, friendly, helpful, and always available for advice when needed. They guided us through what could have been a stressful time and made everything happen with minimal fuss. I would highly recommend this company to anyone wanting top class service from a team who are there to make it happen for you. Thanks for all your help Mike and Leandro.
5 8 years ago (21-07-2016)