Dukes Estate Agents Pty Ltd

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Address: 7/12 Tindale St, Penrith NSW 2750, Australia

Phone: (02) 4722 2626

Website

State: New South Wales

City: Penrith

Zip Code: 2750

Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

I am using a pen name. But this happened.
I tried to buy a townhouse from this agency and the end result was the loss of a .25% holding deposit, basically because the rookie agent didn't know what he was talking about and told me absolute porkies about the property. Info I needed to make a good decision was withheld - I had to CHASE THEM for info, the contract was wrong, the unit was misrepresented. I was naive, true. Stupid, true. I knew I didn't know what was going on because I'd never bought a house before but they did not help, did not encourage me to talk to my solicitor first so that I could make a sound decision.
If I could give this agency minus stars, I would. They personify the negative reputation that real estate people in general have earned. A pity, because after an exceptional experience SELLING a house with LJ Hooker Granville, it was even more disappointing to be treated this poorly. My advice is - RUN!!!
I got lucky, however, and found a much better property which was sold to me by an honest Penrith agent.

 7 years ago (20-02-2018)

Would highly recommend Paul Dukes  and has shown me there is honest agents out there . My previous agent was appalling and a bully and made my selling experience stressful. Once I changed agents Paul showed me what the selling experience should be like quick and stress free. Thank you

 7 years ago (04-02-2018)

Paul always goes above and beyond for us. Helpful and generous.
We really appreciate the care and effort over the last 6 years helping us to sell, good advice when buying back into the market and alway helpful organising rentals inbetween.
Thank you

 7 years ago (17-02-2018)

I had a property bought via Dukes and managed by Dukes for about 9 months and very recently moved to another agency. The reason I would like to leave you review is there are room for improvement a few areas.  

Rental Management
- Fancy bi-annually inspection report but not quite attention to details ( i.e. not many photos for corner, ceilings, pipes and existing damages.). Existing damages is particularly important during inspection prior to tenant move in. There're a few cracks on the skyline ( that I picked up prior to the sale) and split system is damaged (that I did not pick up due to no electricity connection). Within 4 months of purchase I had to pay AUD$5k to fix the problems. 
- When tenant request to fix any fixtures / fittings, I was expecting more information to be provided but appeared that they have little idea about the level of damage. When I'm expecting a call to discuss the matter, I didn't receive a call . When I'm not expecting one, I received a call. The only information provided is “tenant said it’s damaged, do u want to fix it ?” (Do I get a choice?)

Finance 
- Monthly statement has many minor mistakes here and there. Be prepared to spend extra 30 mins every month to reconcile net amt on the statement to your bank account. 
- At one stage cash method is used and suddenly changed to accrual method but just in the income section (expense is still cash method). Historical income and expense that is on page 2 of the statement sometimes is incorrect and not reconciled back to prior monthly statement.
- The issue was raised for 3 months via email and phone , but no response was received to fix the statements. 
-  Statement incorrectly indicated as "tenant move out" instead of "terminate contract due to landlord terminated contact with agency". why important? Auditor will pick it up expected to see subsequent fees due to “tenant moving out”.  
- The only good thing is final payout amount is always correct and weekly payment always include a week reference. ( for this I will give 2 stars instead one 1)

      
      
      
 7 years ago (06-02-2018)

I never normally post reviews but… Dukes are a fantastic real estate. They quickly respond to any concerns, are professional, throughout and friendly. Would highly recommend to everyone.

 8 years ago (31-07-2017)

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Dukes Estate Agents Pty Ltd

Reviews, get directions and contact details for Dukes Estate Agents Pty Ltd

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