Diamond Valley Smash Repairs

Reviews, get directions and contact details for Diamond Valley Smash Repairs

Address: 26 The Concord, Bundoora VIC 3083, Australia

Phone: (03) 9467 7244

Website

State: Victoria

City: Bundoora

Zip Code: 3083

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Faultless workmanship!!! Regular updates on my car status, staffs were very friendly. Car was cleaned and polished on pickup. Great service for the price!

 7 years ago (28-02-2018)

Suggested by a friend! Reasonable price. Amazing customer service. Thanks guys!

 7 years ago (01-03-2018)

Provided me with regular updates on the progress of my car. Great Service! Affordable Price!

 7 years ago (26-02-2018)

Seriously the worst.
I had a car sent here years ago which was written off and towed to the wreckers without my being notified. I wasn’t even given an opportunity to collect my personal belongings from the vehicle. 

My husband had a car repaired here shortly after and received it back with nothing but problems. 

I currently have a car in there which I was reluctant to send but a friend of mine works there and assured me they’d take care of me. I was advised 5 days ago that it was going to be a write off. 

This morning I called the insurance company who advised they are yet to receive a report from the repairer and couldn’t help me with any information at this time. 

I’ve tried calling them and after being on hold for close to 10 minutes, someone finally answers the phone. 

I’m not sure if “Maurie” is a manager or owner or what but he has ZERO customer service skills. Doesn’t even answer the phone with his name or “how can I help you” 

I asked what was happening with my car, and admiringly I went in on the offense. Got cut off by Maurie with “are you gonna let me say something?” To which I replied “when I’ve finished giving you my enquiry” 
Was then told to call my mate on his private mobile and hung up on. 

I’m currently paying for a rental I can’t afford. 
Insurance company can’t tell me what I might get paid out until they hear from the smash repairer. 
I probably need to start looking for a new car but I don’t know what my budget is. 
And this place continuously proves that it’s disorganised, unprofessional and not trust worthy. 

The insurance company even tried calling them and was told that their systems were down & to call back later. 

Lie after lie after lie giving everyone the run-around. 

If you’re insurer allocates your vehicle here after an accident, REFUSE!!!

 7 years ago (29-01-2018)

Thanks for the reviews. I thinks some of those 5 stars reviews are fakes

 7 years ago (02-03-2018)

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Diamond Valley Smash Repairs

Reviews, get directions and contact details for Diamond Valley Smash Repairs

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