Crumpler

Do not believe their warranty ... It has now been 6 months to get a wheel replaced on my Wellington Heist. I have spent well $5,000 on their brand for full sets of travel luggage his and her and other bags as gifts for overseas family. You would expect that they keep their word. Over the last 3 months no response to emails or information on what is happening to my bag. Now hers has the same issue of a broken wheel!!!! The brand has gone down the tube since its takeover. Shame on you!!!

Disappointing service. The guy was really unhappy even though I was purchasing a bag. He was rude and didn’t bother answering my question. Like the previous reviews, he just cared about his own stuffs and looking at phone, acting busy. When I was making my payment, he just threw the bag that I’m purchasing as well as mac keyboard. Dude needs to learn basic manners

Crumpler is a fascinating Australian company with a rich heritage. 25 years old this year, their Sydney flagship store at the Galeries nods to their Melbourne beginnings with brick walls and scaffold like fixtures. The bags are both functionally and form focussed, featuring simplistic and simple design packed with specific features for travel, work or causal use. Crumpler always updates their ranges with pops of colour which seem to always be changing! Staff are fantastic and always willing to help find the best solutions.

Poor customer service, I bought three bike bags and need no explanation and he served me and put my purchased in the bag that’s it. He probably busy can’t wait to move on another big sale. This is the worst service I receive after so many years buying crumpler product. Sydney Store

Good selection of bags, but unreliable opening hours. I have visited this place 3 times in the morning, during opening hours, only to find the shop closed and a sign saying “back at 2pm”. What’s the point of a retail shop if we can’t visit it ?

Looking for a new commuter backpack. Came into the store to decide between a few options. The staff were talking to themselves about their weekend despite seeing me walk in. There was a family that was of ESL background that were self helping. A little disappointed that there wasn't a remote attempt at providing customer service even after 10-15 minutes. A Timbuk2 or Aer backpack it is.

I'm giving 5 stars because I have had the same Crumpler bag for easily 5 years now and the only issue was the zips, which the tips broke off of due to wear and tear and me washing my bag. The staff at Crumpler were kind enough to take off the broken zipper tips and replace them with a strong upcycled string material, which they tied into cool looking spider knots onto each of the zips. So now my bag has a face-lift and I can continue to use it for years to come! Thank you

Really poor customer service considering how expensive the products are. I was ignored for 10 minutes before being served, and then when I was served the staff member was distracted and kept moving boxes etc around without really acknowledging me. He was very uninterested and it wasn't a pleasant experience. I had also come in a few nights earlier and a different staff member was there. He just remained on his phone the whole time and completely ignored me. I hope the bag is better than the service!

The staff are usually very helpful when purchasing their products. However, when I tried to get my bag repaired, they left it at the back of their storeroom for 2 months and forgot about it. It has now been 4 months and they continue to be bad with email replies and continue to delay returning my bag. I will be taking this further.

Friendly and helpful staff. But I heard they are closing the Sydney store soon?? It would be a shame if they really close the shop.