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Crumpler

  1. Sydney
  2. Sydney Luggage

Reviews, get directions and contact details for Crumpler

Crumpler
"Visit Crumpler located at The Galeries in Sydney - The Galeries is a lifestyle and cultural destination for fashion, art and music where you can find a diverse mix of boutiques and retailers. Crumpler designs unique and sturdy bags and luggage in Australia which includes backpacks, travel bags, laptop bags, work bags, messenger bags and many more. Free shipping in Australia when you spend over $50 online!"
Address: Shop 26, The Strand Arcade 191 Pitt St , Sydney 2000, NSW, AU
Phone: (02) 9222 1300
State: NSW
City: Sydney
Zip Code: 2000


Opening Hours

Monday: 09:00-17:30
Tuesday: 09:00-17:30
Wednesday: 09:00-17:30
Thursday: 09:00-20:00
Friday: 09:00-18:00
Saturday: 09:00-17:00
Sunday: 11:00-16:00

Update Info

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Reviews
Good selection of bags, but unreliable opening hours. I have visited this place 3 times in the morning, during opening hours, only to find the shop closed and a sign saying “back at 2pm”. What’s the point of a retail shop if we can’t visit it ?
I'm giving 5 stars because I have had the same Crumpler bag for easily 5 years now and the only issue was the zips, which the tips broke off of due to wear and tear and me washing my bag. The staff at Crumpler were kind enough to take off the broken zipper tips and replace them with a strong upcycled string material, which they tied into cool looking spider knots onto each of the zips. So now my bag has a face-lift and I can continue to use it for years to come! Thank you
Really poor customer service considering how expensive the products are. I was ignored for 10 minutes before being served, and then when I was served the staff member was distracted and kept moving boxes etc around without really acknowledging me. He was very uninterested and it wasn't a pleasant experience. I had also come in a few nights earlier and a different staff member was there. He just remained on his phone the whole time and completely ignored me. I hope the bag is better than the service!
Disappointing service. The guy was really unhappy even though I was purchasing a bag. He was rude and didn’t bother answering my question. Like the previous reviews, he just cared about his own stuffs and looking at phone, acting busy. When I was making my payment, he just threw the bag that I’m purchasing as well as mac keyboard. Dude needs to learn basic manners
Looking for a new commuter backpack. Came into the store to decide between a few options. The staff were talking to themselves about their weekend despite seeing me walk in. There was a family that was of ESL background that were self helping. A little disappointed that there wasn't a remote attempt at providing customer service even after 10-15 minutes. A Timbuk2 or Aer backpack it is.
Crumpler is a fascinating Australian company with a rich heritage. 25 years old this year, their Sydney flagship store at the Galeries nods to their Melbourne beginnings with brick walls and scaffold like fixtures. The bags are both functionally and form focussed, featuring simplistic and simple design packed with specific features for travel, work or causal use. Crumpler always updates their ranges with pops of colour which seem to always be changing! Staff are fantastic and always willing to help find the best solutions.
The staff are usually very helpful when purchasing their products. However, when I tried to get my bag repaired, they left it at the back of their storeroom for 2 months and forgot about it. It has now been 4 months and they continue to be bad with email replies and continue to delay returning my bag. I will be taking this further.
The staff was kind and supportive. I like the product because many of them are consciously designed for people who carries iPad and Mac Book - and that is what our lives are nowadays!!
Very helpful and amazing customer service, Store Manager Cong helped with my purchase and answered all the questions in detail. Will definitely not go anywhere else to Crumpler product in future.
Thought I was buying a genuine AUS product. But it is just made in China. My fault for believing the marketing and hype.
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