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Reviews, get directions and contact details for Credit Union SA

About

At Credit Union SA we know what good financial service can do. We create simplicity in our members’ finances, giving them more control and less stress.

Story

“We’re here to help.” Believe it or not, we thought long and hard about that simple opening statement!

But in the end, those four short words capture what Credit Union SA is about better than any reference to our banking expertise and experience ever could.

We’re here to help South Australians do more with their money, so that in turn they can make more of life. That could involve help buying a home or car, saving for a holiday, insuring property, or simply getting the household finances under control.

It’s an approach that - coupled with our proud commitment to strengthening our local South Australian communities for a brighter future - has already attracted around 50,000 members.

So contact us today and find out how we can help you do more with your money. creditunionsa.com.au/contact-us

Read more about membership benefits, the credit union difference, and how we help South Australians do more with their money. creditunionsa.com.au/about-us

Credit Union SA is South Australia’s third largest credit union, with 6 branches, over $1 billion in assets, around 50,000 members.

As a member-based mutual organisation, we are owned 100% by our customers. We are not driven by the need to generate extreme profits or return dividends to shareholders in the manner of the major banks. We're able to channel the profits we generate back to our Membership and broader community.

This is achieved in the form of innovative new products and services, low fees, great interest rates, high levels of personal service, and community development initiatives and project funding.

—— Housekeeping ——

We will endeavour to get back to your comments within 24 business hours, however in most instances a reply is conducted faster than this.

Credit Union SA appreciate your feedback and reviews, however, we do reserve the right to remove any posts that are offensive, inappropriate or spam.

—— Privacy Policy ——

Credit Union SA's Privacy Policy can be viewed here: creditunionsa.com.au/privacy-policy

—— Legal ——

Bridges Financial Services:
Bridges Financial Services Pty Limited (Bridges). ABN 60 003 474 977. ASX Participant. AFSL 240837. Bridges is part of the IOOF group. This is general advice only and has been prepared without taking into account your particular objectives, financial situation and needs. Before making a decision based on this information, you should assess your own circumstances or consult a financial planner or seek taxation advice from a registered tax agent. In referring customers to Bridges, Credit Union SA does not accept responsibility for any acts, omissions or advice of Bridges and its authorised representatives.

Allianz:
Credit Union SA Ltd ABN 36 087 651 232, AFSL/Australian Credit Licence Number 241066 arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708 (Allianz). Terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement (creditunionsa.com.au/legal/terms-and-conditions). Competition runs from 29/05/17 – 28/07/17. Prize is drawn on 02/08/17 at Anisimoff Legal, Suite 5, Erina Plaza, 210 Central Coast Highway, Erina NSW 2250. Winner’s name published in The Australian on 05/08/17. Authorised under NSW Permit No: LTPS/17/13353, ACT Permit No: TP17/00729, SA Permit No: T17/677. Promotion terms and conditions available here or at allianz.com.au/prize. Promoter is Allianz.

CoreLogic Australia:
Property reports are provided by CoreLogic Asia Pacific Pty Ltd ABN 67 087 759 171. Credit Union SA accepts no responsibility for the accuracy and completeness of information provided by CoreLogic.

Terms and conditions:
creditunionsa.com.au/legal/terms-and-conditions/

Disclaimer:
creditunionsa.com.au/legal/disclaimer/

Regulatory disclosures:
creditunionsa.com.au/legal/regulatory-disclosures/

Competitions:
Competitions posted on the Credit Union SA Facebook page are in no way sponsored, endorsed or administered by or associated with Facebook.

Products

Home Loans
Car and Personal Loans
Credit and Debit Cards
Savings and Investments
Insurance
Foreign Exchange
Financial Planning



"At Credit Union SA we know what good financial service can do. We create simplicity in our members’ finances, giving them more control and less stress."
Address: 400 King William St Level 3 , Adelaide 5000, SA, AU
Phone: (08) 8202 7777
ua.moc.asnoinutiderc@ofni
State: SA
City: Adelaide
Zip Code: 5000


Opening Hours

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:30-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00
Saturday: 09:00-12:00


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Reviews
Absolute garbage. Antiquated security means every time you want to make a large payment imagine doing home renos you have to call and speak to someone - for every day you may exceed the limit. And if you spend more than $1000 per day on pay pass, again, expect to be on hold waiting to speak to someone. Todays wait time was over an hour until I had to hang up to get on a plane… I wish I could say it’s an isolated incident but since I joined in April last year, the exception is if you wait less than 10 minutes - average wait time over 20mins. Either fix your security or hire more phone staff so is busy people are not wasting hours
My 5 stars are based on today's experience. Could not go into the city branch so had to use phone customer service. Was dreading it because the hold wait is usually unbearably long, but today I had a relatively short hold time of about15 minutes and and the service rep was cheery, helpful and professional. He organised my issue promptly.
Have been a member since 1962 - ah how times have changed ! No local branch - only King William Street and as for phone contact absolutely horrible to the extent that you doubt whether you will ever speak to a human. Come on - lift your game.
Not even one star . Waited more than hour and still waiting to increase my transfer limit . No option to do it online and asking us to call each time . What a pathetic situation. Wasting people time and phone calls are managed by just one staff . Now I am crossing one hour waiting time..... Never ever open account/ home loan with this Bank. You will be disappointed
Awful response times and customer service. Made to feel like a criminal just wanting access to my own money. Took a whole day to get given approval to spend my own cash. The second my mortgage is done I'm out of there.
Great honest banking. Not sure about the other reviews, but I’ve never had an issue getting onto someone at the bank. And at least you talk to someone who’s actually local. Never had an issue with CUSA.
You’re the worst bank, no doubt why there’s no one in the branch ever. Looked for some help with my bank but there was a straight no.
Just a really good alternative bank. I really appreciate the simplicity of their coin counting machine and even though i’ve had a few issues every now and then, the staff have always been able to help me fix them straight away. I don’t understand why they get such bad reviews. It’s a nice looking, comfortable, modern branch. Even though there is only one branch, it’s centrally located and has good opening hours.
Tried twice to phone to sort out an online banking problem. Waited on hold in excess of two hours before giving up. Emailed and was advised that someone would phone me back. After a few days someone phoned and left a voicemail with the general number to call back on. I tried calling and waited in the queue before giving up again. Emailed to request a direct number to call. No response. Draw your own conclusions!
Phone answering service hopeless. Could not get through to report a fraud till next day. Closing a/c s down
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