Craftworx Cycling Pty Ltd

I purchased a set of HD "Heavy Duty" H Plus Son Archetype 32 spoke with Campagnolo Record Hubs from CRAFTWORX in October 2015 after weighing up a lot of wheel set options. These, I was told were the best "bomb proof" at around $1200. These were a fairly good rolling training wheel and I used them for some endurance events on harsh country roads. At just over 1600 grams, not bad for 32 spokes and super stiff. At the 25th month mark of use, 2 spokes broke away from wheel hub under a "Just riding along" situation. My Strava at the time of breakage shows 27kmh, no elevation , no decent. "JRA". The "bomb proof" wheels were disappointing! Disappointing, as I was riding in the Cadel Evens event that weekend and they were my wheels of choice for the ride and didn't have a back up set with me. I contacted Nathan on the Saturday and he advised to send them to the workshop to be assessed in Brisbane, ( at my expense) In the mean time I noticed that Campagnolo have a 3 year warranty on all parts, so the wheel hub was covered. Unfortunately my 2 year warranty on the JRA "Just Riding Along" was 1 1/2 months out, and I was quoted $350 + to have the wheel repaired. A bit stiff considering all spokes had to be replaced for the rebuild and the cost of Steves labor, etc. The inconvenience it caused and the imposition due to a fault of a part used in a Craftworx build is not always covered. BEWARE of the shop warranty and read the fine print. Maybe a shelf wheelset with a three year warranty is a better option. The Wheelset are home now, still not fixed. Tossing up to get them fixed , or just buy a set Campagnolo Shamals to train on, I know they last at least 5 years of hard riding because I've ridden them before. I might add, I have purchased a set of CRAFTWORX Ultima C50 @ $1535 for my race bike, so my dealings with Nathan and Steve continue. I'm riding these wheels now and an honest assessment will be on the way soon. I ride with a great bunch of people in Bayside Melbourne and unbeknown to Craftworx have directed a few sales their way from my riding group. As all the reviews on this site are 5 stars, I guess this won't get posted.
2 7 years ago (08-03-2018)

For the best service and some really durable hoops come in and see these guys. They're the master's of wheel building in Qld
5 7 years ago (06-03-2018)

Unwheel builders - best around, down under. Sorry... But these guys can do amazing things with something so simple as the wheel. Road, MTB, or track, they'll hand-build something solid, light, and strong, quickly at reasonable cost. Peerless crash replacement policy, too.
5 7 years ago (03-12-2017)

Excellent wheels handbuilt in Brisbane. These guys are wheely good and offer fantastic service. The Ultima Carbon are a great wheel. Wish they were open on weekends as hard to get to Brendale during the week. Totally recommend getting into their store though.
5 7 years ago (26-09-2017)

Nathan and Stephen at Kraftwerk a very knowledgeable and helpful. My repair was completed overnight which was extremely efficient timing full stop
5 7 years ago (17-09-2017)