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Reviews, get directions and contact details for Commonwealth Bank

Address: 166-168 Horton Parade, Maroochydore QLD 4558, Australia
Phone: (07) 5443 8693
State: Queensland
City: Maroochydore
Zip Code: 4558


Opening Hours

Monday: 9:30 AM – 4:00 PM
Tuesday: 9:30 AM – 4:00 PM
Wednesday: 9:30 AM – 4:00 PM
Thursday: 9:30 AM – 4:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
Absolute Joke the reviews say it all 2.3 Stars. How can a. Organisation be proud of this?nTerrible service.nOver 1.30 hour, wait just to update my ID and unlock my banking ap.nThey wouldn't help me over the phone and said I must go into a branch.nOne person helping a stack of people waiting.nThis is no reflection on the people that work here.nThe management obviously have no idea about customer service.nThis used to be the best bank.
Waste of time!nnI went many times ,contacted many people in the office. The worst experience I had was with John.nHe didn't even dressed up properly.nI waited more than 2 hours to talk to him, he was arrogant, rude and unhelpful. In the end, he somehow promised to organise card debit for me .nIn three weeks, I checked with another chabby man, he checked with the office and told me the card was not ready. He advised me that they will call me when my card is ready.nAfter two months,I went to Caloundra branch, the teller advised me that they didn't even order a card for mennI didn't expect such a waste of time, and such arrogant behaviour.
Horrendous experience. They said 45 mins waiting time and 3 people before me. I waited 1.5 hrs and still waiting. Everyone who was here are long gone and none came near me. Soon closing my acc from commbank and will move to other bank. Imagine spending your whole day just to visit 5 mins job at a bank. Writing this review from the bank.
The customer service is so bad,not all the staffs fault,although some of them could do with a course on how to interact with customers.But do find it bad that you have to wait so long to see someone about your request for advice on you account and then have to talk to someone in full view of other customers about all your personal account details.
Man if I could give this bank a 0 stars I would, the teller who serves at the front has really no personality and everything is to hard, you then talk to the manager who instead of trying to helps wants to bully with a manager position in terms of bank this has to be one of the worst run facilities I’ve ever stepped foot into, some great staff at the front that should certainly replace the teller in the customer service roles
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