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Coles Southland

  1. Cheltenham
  2. Cheltenham Supermarket

Reviews, get directions and contact details for Coles Southland

Coles Southland
Address: Westfield Southland, 1239 Nepean Hwy, Cheltenham VIC 3192, Australia
Phone: (03) 9239 6100
State: Victoria
City: Cheltenham
Zip Code: 3192


Opening Hours

Monday: 7:00 AM – 11:00 PM
Tuesday: 7:00 AM – 11:00 PM
Wednesday: 7:00 AM – 11:00 PM
Thursday: 7:00 AM – 11:00 PM
Friday: 7:00 AM – 11:00 PM
Saturday: 7:00 AM – 11:00 PM
Sunday: 7:00 AM – 11:00 PM

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Reviews
Big store. Bananas at the front. Milk at the very back.nPlenty staff when I was there. Liquorland next door.nYou need to work the parking out...
The staff often stock items under the wrong price to try to get you to pay more. They put all these monster cans under the wrong price and then told me to pay $16. The attendant at 7:12am was very rude and wouldn’t follow consumer law. Be careful, they prey on young people.
Definitely go into this store if you feel like being racially profiled by the rude elderly lady with the reddish-brown hair who was operating the self checkouts at 3:30pm this afternoon on the 8/07/2025.nnMy friend and I did not appreciate her accusatory tone when she insinuated that we weren’t going to pay for all of our items, after which she stared down my friend of Indian ethnicity, who wouldn’t even hurt a fly, let alone steal a $3 item.nnMight I suggest to Coles that you give your staff more training in cultural competency so that minority individuals don’t have to experience needless profiling in one of your establishments.
Absolutely terrible customer service. This is to the lady in her late 50s, hair in a short ponytail and is short, works in the self checkout area. Let me tell you this. Every time i go to the Cole’s checkout self serve I see her occasionally. Always unhappy when asked for help from other customers. Always consumed in talking with other younger staff, this is a workplace not an area you should be gossiping about customers or other people. Never in my life have I ever had this terrible experience today. I walked myself to self serve area to checkout some items and I went to the closest one where there were customers beside me and she was tending to the customer next to me. As I went to checkout my items she turned around and I had said sorry for being in her way. However, she turned around to me and states that there are other checkouts and walks away, then talks loudly to the other younger staff about me being in her way and that she was clearly standing there so why would I want to checkout there. Truly outrageous and utterly disrespectful. Where are the supervisors? I have been to many Coles shops in other centres and I never see them gossip and talk non stop and are always helping customers happily. It is only here that I see that they just stand around and barely tend to customers. You can see in the reviews themselves that it is not just me who sees this. Absolutely disgusting behaviour. Next time I will put your name on the reviews.
My partner and I were shopping late last night 10pm Southland 1/7/25/. I was horrified to see a young woman, early 20’s who must have been a Cole’s supervisor or manager reprimanded and shaming an older teenager who had done something wrong. He was sitting on the chair out the front at the entrance for everyone to see leaning right over him with her finger right in his face, yelling at him at the top of her voice. Now I don’t know what he did? But if it was that serious….. ring the police. I’ve seen some nasty women in my 30 years of being a female in an “almost all female workforce” but this young lady took the cake. Not only did I see that she was abusing her authority, she was using stand over/bully tactics and was extremely unprofessional in dealing with this young man for the whole of “Coles” customers to see. The poor security guard was hovering and I think in shock. Next time take him in somewhere private.nColes!! Teach your staff how to deal with Conflict, difficulty situations and some communication skills!!!! Very disappointed
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Coles Southland map

Directions to Coles Southland with public transportation

Southland Shopping Centre/Karen St (Cheltenham) 180 meters
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Southland Shopping Centre/Karen St (Cheltenham) 180 meters
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Southland Shopping Centre/Karen St (Cheltenham) 190 meters
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Southland Shopping Centre/Karen St (Cheltenham) 190 meters
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Southland Shopping Centre/Karen St (Cheltenham) 190 meters
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