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Cold Rock

  1. Newcastle
  2. Newcastle Ice Cream, Gelato & Frozen Yoghurt

Reviews, get directions and contact details for Cold Rock

Cold Rock
"We are not your typical ice cream store —we’re the coolest place to get your frozen sweet treats! With over 30,000 combos to choose from, the combos at Cold Rock are endless. From ice cream cakes and shakes to cups, cones and take-home tubs, you can choose your favourite flavours and Mix-Ins to create your own personalised combo!"
Address: 5 Honeysuckle Dr , Newcastle 2300, NSW, AU
State: NSW
City: Newcastle
Zip Code: 2300


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Reviews
Friendly staff. Average/high prices?Tasty run and raisin. One staff member was exceptional, we ordered the wrong mix in for my daughter because I misheard. The start member popped a free mint slice biscuit on top! We'll be going back.
Really delicious and cool to watch them make. Highly recommend the cookie cream loaded shake. Absolutely delicious. Prices are about $6-12
I let the store workers know via Uber eats that I was 8 months pregnant and craving extra Nutella if they could make that possible and my gosh did they. My cravings were satisfied! Thank you so much for making a pregnant woman happy!
Visted Coldrock yesterday and the young lady who served us was exceptional. She was friendly and helpful. It was a refreshing change for customer service these days. The icecream was a bit icy and lacked in flavor even though I had the Ferrero Mixed with Nutella one for $9.20. My husband had boysenberry with batter mix and said the Boysenberry tasted artificial. You don't mind paying decent money for a good product. This time I felt we paid it for good service but second rate icecream.
Good ice cream but poor customer service. Been here a few times and the girl with blonde hair always makes you feel unwelcome! She’s rude, singing while talking to you and rolling her eyes while giving you no time to decide what you want. Very unpleasant experience.
I know it must get cold working in this shop, but the staff have some unconventional methods of warming up. All power to them however; I was young once. Got some yummy grey looking ice cream; not sure what flavour it was, or if it was suppose to be that colour, but it was pretty mad. Young guy out the back seemed despondent and remarked to his co-workers about wagging school the next day to get a slurpie. One of the workers wasn’t wearing shoes but to be fair, nor was I. Slipped past this joint on my way to the pub once and was stunned to witness two young workers macking on in the window - straight out of a coming of age movie. Although sometimes conduct lacked professionalism, I can’t say Cold Rock has ever failed to entertain me. Overall, not a bad spot, food can sometimes be cold though.
Place not open Several attempts made. Tried calling, could see staff sitting down inside. Don't recommend. Times even stated was open.
We were contemplating having a scoop here, but as we approached the store we presumed it was closed. Walked passed the window and had the delight of seeing a worker with his hand up a female co workers shirt -_- Walked passed again and saw the same sight. Decided we didn't want them handling our food.
Rude Staff. The girl with blonde hair that works here and is there almost every night has a disgusting attitude and rolls her eyes at any request. It is never clean, end up with random flavors of left over ice cream when you get your own order. All the staff hide out the back listen to loud Music and gossip about customers all night long, seems to me like no actual work gets done.
went in today at about quarter past four. ordered what i wanted and got three mix ins for my regular ice cream so it cost nearly $10 and the mix ins were hardly mixed in, i had chunks every now and then but one of the boost bars was literally just in half in my ice cream. worker wasn’t very friendly and i’m not happy that i paid that much for it to just be split up into two bits. don’t think i’d recommend cold rock in town to anyone because i’m sure i could mix it better myself.
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