City Chic

I purchased a jacket online as it was an 'online exclusive'. Unfortunately it was too big so I had to return it. I took it in store to return. The lady touched the jacket and then very rudely proclaimed that the jacket was wet. I had no idea what she was talking about. It was sitting in my bedroom for a couple of days no where near water. It was a colder day but it hadn't been raining. The only thing I could think is that maybe the jacket was cold. I told her this. She still insisted that it was wet. After a few minutes basically arguing with her she said she would speak to her manager. She came back and finally said that it was ok to return. This was a very embarrassing experience. I was treated like I was trying to fleece them of their money by returning an item that was 'damaged' (or wet as she claimed) even though I was completely innocent of doing this. There was nothing wrong with the jacket. I wont be back after this experience.
1 7 years ago (19-09-2017)

The ladies at this store are so helpful and honest in helping choose the perfect dress(s) I was in a couple of times in the last week and on both occasions the girls saw to my every need and although i tried on many dresses in many styles they never made me feel like I was a bother. They also ensured I got the best deals with the sale they were having.... Thank you ladies you will see me again I'm sure.
4 8 years ago (27-06-2016)