Chemist Warehouse Windsor

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Address: Windsor Homemaker Centre, Shop No GRD 10/190 Lutwyche Rd, Windsor QLD 4030, Australia

Phone: (07) 3857 6080

Website

State: Queensland

City: Windsor

Zip Code: 4030

Opening Hours

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:30 AM – 6:00 PM
Sunday: 8:30 AM – 6:00 PM

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Chemist Warehouse Windsor Home Zone Centre 443 miles Today I put a script in and was told the wait time would be 20 minutes and it ended u...

Reviews

I had a very disappointing experience at this pharmacy. I came in to collect my prescribed medication and explained that my doctor had already emailed my prescription to the pharmacy. After making me wait for some time, I was told that no email had been received. I immediately contacted my doctor’s clinic, and they confirmed that the prescription had in fact been sent.nnInstead of trying to resolve the issue or checking their system again, I felt the staff were dismissive and unhelpful. What surprised me the most was being told about a “Zero Tolerance” policy. In my view, such policies are intended to address abusive or threatening behaviour, not a patient who is politely following up on a prescription. I remained respectful throughout the entire interaction and was simply trying to obtain medication that had been prescribed by my doctor.nnAs a paying customer, I expected professional communication, courtesy and a genuine effort to resolve the problem. Unfortunately, that was not my experience. I hope the management reviews its customer service standards and staff training so that future patients are treated with more respect and professionalism.

Always have to wait 40-60 minutes for medications.  Every time this year at least one script item has been out of stock.  Would be fine if they didn’t take almost an hour to tell people.  Ridiculously understaffed.

Countless times I have waited over an hour for my medication! I know that the pharmacists are incredibly busy, but being told it will be a 15 minute wait and then waiting over an hour every single time is incredibly frustrating. As well as this, I called the pharmacy so I didn’t have to wait as long and they proceeded to tell me they lost my script and didn’t do a single thing to help me! I wasn’t able to take my medication for a week as I had to book a doctors appointment in order to get my script back. Please do better, this is unacceptable! Apart from this staff are usually very friendly and helpful to me.

Worst customer service. The staff member told me, “Just wait here and I’ll process it for you.” I understood that she was working on my online prescription, but she was actually assisting other customers and only advising them of the wait time. I ended up waiting for a long time without any update or indication of how much longer it would take. The pharmacy was also very crowded, messy, and didn’t seem to have enough staff to manage the number of customers.

I cannot thank Sun and her team enough. The teams went above and beyond to help me in a very difficult situation that my bank forced by assuming they were a fraudulent business for some unknown reason and rhe staff sat with me and helped support me and aided me with a remedy to resolve th3 issue until a permanent fixture could be provided. I truly don't know what I would have done without your support. I would have ended up hospitalized. Thank you so so much! You truly deserve a badge of honor for your commitment to customer service and going above and beyond for people on a time of need. I wish there were more compassionate customer service teams like yours, it seems to be a dying service these days. I will forever be grateful

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Directions to Chemist Warehouse Windsor with public transportation

Lutwyche Rd near Cartwright St 12 50 meters

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Windsor station - Prospect Rd 220 meters

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