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Checkers Resort & Conference Centre

  1. Terrey Hills
  2. Frenchs Forest Lodging

Reviews, get directions and contact details for Checkers Resort & Conference Centre

Checkers Resort & Conference Centre

About

Checkers Resort is suitable for Corporates, Weddings, Family Holidays with activities on site tennis courts, swimming pool, gym and sauna

Address: 331 Mona Vale Rd, Terrey Hills NSW 2084, Australia
Phone: (02) 9450 2422
ua.moc.srekcehc@srekcehc
State: New South Wales
City: Terrey Hills
Zip Code: 2084


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related searches: Checkers Terrey Hills, 331 Mona Vale Road, Terrey Hills, Terrey Hills accommodation, Checkers Resort menu, Checkers hotel, Miramare Gardens, Terrey Hills Hotel, 289 Mona Vale ROAD Terrey Hills
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Reviews
Stayed here a few times as is close to work. Service, food and rooms are good. However, because I like to work out, the gym was a let down for me and made the overall experience a downer for me. The gym instructor there seemed to be rather territorial with gym. On one occasion basically asked to me to leave inside the gym saying the gym was his and not owned by the hotel. Ended up finishing my workout outside with equipment outside. Thumbs down for that treatment
7 years ago (22-03-2018)
Nice place / rooms nice big spacious Free wifi didn't use it so sorry can't comment parking is pretty tight nowhere near enough but has rear laneway
7 years ago (08-04-2018)
Nice room but they advertised on the website for a clock radio but not in the room even though I inquired about it said no radio in the room anymore I might sound petty but helps me get to sleep. And they stated black out curtains not true the light comes out the end and bounces off the wall room glows like it's daytime. I checked out at 1am and drove home to get some sleep.
7 years ago (03-03-2018)
Basic, clean and friendly service. what more do you want for $150 a night! thanks guys I'll be back.
7 years ago (13-02-2018)
Would you stay at a hotel where the manager says you can have a shower but the beds are dirty from previous guests? ***AS AN UPDATE I JUST FOUND OUT THAT THIS HOTEL HAS CHARGED US TWICE FOR THE ONE NIGHT. PAID CASH ON CHECK IN AND THEY ALSO CHARGED OUR CARD. FURTHER INCOMPETENCE OF THEIR MANAGER EMRE YUKSEL *** My wife had to flee the hotel at 3am terrified by a group of hotel guests and the manager not only showed no compassion but was rude and insulting. I have never left a bad review as I believe that all businesses have the right to remedy issues directly with their customers, however I have no other option in this case. The manager, Emre, at this hotel has no right dealing with the public, particular in hospitality. On the 8th of Feb, 2018 my wife and I checked in to Checkers for one night. At check in, Emre was abrupt and rude however we got the key and went to the room. The room was clean by then, no problems there, however it was at the front on the car park, which is floodlit,and the curtains did not close all the way so people could see into the room. Unfortunately I had to leave around 11 to fetch a sick child, my wife stayed. At approximately midnight there were a group of young people running around the hotel screaming and knocking on doors, including hers. As a woman travelling alone this was very frightening so the police were called and they drove by. When they left the kids resumed, terrorising the entire complex, including repeatedly knocking on her room door. As a woman alone and not knowing who these people were she was terrified for her safety, she ran to the car and fled at 3 am. The disturbance continued until 5 am. These things happen, it is the way a hotel handles the situation that is important. The hotel had booked a large group of unsupervised school children from China. Which in itself is concerning that they were not supervised properly. The next morning, Deb at reception was very understanding and concerned. I have to say she handles the situation superbly. She apologised and told my wife she would get a refund or another night free of charge. On 10 Feb 2018 we called and subsequently went to the hotel to speak to the manager Emre. He did not listen, he did not apologise and he refused to honour the offer of compensation (apart from 20% off of a higher rate). At one point he accused me of being rude and said he would not talk to me. He spouted excuse after excuse and at one point he even joined one of his staff to the phone call and interrogated her while we were listening. He refused to provide contact details of the owning company (Miramare Gardens PTY Ltd ATF The Miramare), I hope that this review makes it to the head office so that they have the opportunity to review this appalling experience and have a chance to rectify the situation. I have to note here are other very nice staff at this hotel however the Manager, Emre, has no customer service skills and should not deal with customers. In any business it is the people that work for you that define your brand and reputation. In this instance Emre has done significant damage to what is a nice hotel. I hope this helps other travellers and trust that the Office of Fair trading will listen and act more than the manager of Miramare Gardens/Checkers.
7 years ago (13-02-2018)
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