CBA ATM (Branch)

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"Thursdays: This branch is open for appointments only on Thursdays between 5pm and 8pm. To make an appointment please call us or come into the branch.Saturdays: This branch is open and offers limited services on Saturdays. Our tellers, coin count machine, and foreign exchange services are only available on weekdays."

Address: 16 Victoria Ave, Castle Hill NSW 2154, Australia

Phone: 13 22 21

Website

State: New South Wales

City: Castle Hill

Zip Code: 2154

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Reviews

You will see a clear difference in services between this branch and branches in other parts of sydney. Inconsistent in what they say, tell you the wrong things and won’t try to solve a problem. Perhaps CBA feels those in castle hill are less deserving of national average level services? Avoid coming here and get discriminated against. It was disgusting i also took some FX out from my own FX account, it wasted 2 hours of my time in a off peak time, on top of charging me excessive amount. Definitely not going anywhere near CBA in FX/trading in my life

Just wanted to give Renai from Castle Towers a big thank you for the wonderful customer service she provided,  She went above and beyond helping me with my fraud claim and talked me through every step of the way. She addressed all my concerns and made me feel at ease when I was going through a very stressful time also.  Her team are a wonderful bunch of people and they are so professional and trustworthy and will go above and beyond anytime you need, best customer service I’ve ever received

I love attending this branch!  I live in Parramatta but purposely go to Castle Hill branch as they are very helpful and always ensure I have received assistance with all my transactions.  Concierge staff are the best – especially Lydia!! She is always happy and a pleasure to deal with and answers my queries when it comes to my business and personal banking and takes the time to provide the information I need.  I feel very looked after when I attend this branch.  Every CBA branch should be like this one!

I took my mum to this branch and the lady who served us Naz was very friendly, professional and helped us with our transaction with a nice attitude and smile throughout. I will definitely go back to see her again if I had other queries.

If I could give a 0 star review I would very much. Commonwealth bank is being ruined because of this bloody branch. They are rude and discriminate for sure!  I went on Saturday. When I first got there they were guarding the door like it was some sought of concert. The doors were pretty much closed, only the smallest crack was open. even the employees had to turn sideways just to enter the bank. If you are open, you are open. They had a personal guard at the door. The manager tells that person to get rid of as many people as they can.  The man in front of my had his money being stolen and in urgency he told the bank that someone was stealing his money from his bank account. The lady said it would be a 1 and a half hour wait. The man agreed to wait but then the lady said he wasn't allowed to wait and could book in another time during the week day. SUCH AN URGENT MATTER AND THEY REFUSED SERVICE!!!!! He was instead given a phone number that was also only mon-fri RIDICULOUS.  I went the bank to get a check put in and the lady told me to use the atm. I happened to have a problem and when I requested to enter they said they couldn't help me. This is ridiculous! I found the reason why I had an issue was because the bank had cancelled my account. I was informed when I open this account that because I was a student I was not required to put money in my account and look at this.  There was obvious discrimination, majority of white people were let in while ethnic people had to fight and shout their way in. Then they  made the ethnic people come across as insane and stubborn  This place is the reason why I have to study law, to protect myself and others from discrimination. THIS MANAGER NEEDS TO BE FIRED IMMEDIATLY. SHAME ON YOU COMMONWEALTH BANK!!!

I have been served multiple times by Michael. He is extremely helpful and kind. It’s always such a positive experience going into this branch. Thank you Michael and team.

The branch was very busy, I was served by manager Anushka who was knowledgeable and helpful and solved my problem straight away after I had been at other branches that couldn’t solve the problem for me. If you need a problem solved go see her!!!

So so DISSAPOINTED, and humiliated, by a staff member LADY that I did not get her name , I just wanted to run out of that office as soon as possible. No understanding , nor compassion , Nothing I said or showed her proof was enough, she looked at me with A sarcastic smile, after telling her my husband condition in hospital She never said ...how sorry she was..in my husband condition, No apology for not able to help me Due to lack of proof .. All I wanted update My husband credit card new Address, and paid off. She was ice block. Had 2 regrets ..walking in this branch. And not take her name,  I truly needed to run out of her office..

Excellent service, professional advice and quick as well. Sandhiya served me to on the spot and was efficient and honest. Can't recommend that branch enough.

I came a few days ago , Mrs pralita shrestha very good helped me and I'm appreciated  for all stuff , Thanks. mansour vaph

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