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Casey Auction Group

  1. Hallam
  2. Hallam Furniture Store

Reviews, get directions and contact details for Casey Auction Group

Casey Auction Group
Address: 53 Abbott Rd, Hallam VIC 3803, Australia
Phone: (03) 9708 6626
State: Victoria
City: Hallam
Zip Code: 3803


Opening Hours

Monday: 9:00 AM – 4:00 PM
Tuesday: 8:00 AM – 4:30 PM
Wednesday: 8:00 AM – 4:30 PM
Thursday: 8:00 AM – 4:30 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: 8:30 AM – 2:30 PM

Update Info

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Reviews
Worst Customer Service, bought 2 lounge when paying no one asks “IF YOU WOULD LIKE TO PUT IN YOUR HOUSE OR GURAGE” because when I called back to see if they can fix the problem, I was told that I needed to choose between delivery in the Gurage or inside the house, which I was never offered, and then they say that I was misinformed,seriously who puts lounge in the Gurage. Delivery guy refused to take the lounge in a single story house:, they were happy to leave in the Gurage I even offered extra money they did not cooperate. I bought other furniture from other shops they all delivered inside the house. Please if you purchase from THESE PEOPLE make sure you get in writing as they can turn around and say YOU ARE MISINFORMED and will not fix your problem now I’m stuck with my lounges in the Gurage
First time coming to the auction a couple of weeks ago and I must say that I was highly impressed but also highly disappointed that I didn’t discover Casey Furniture Auctions earlier! Great quality products going at fantastic prices. Make sure you inspect the items before the auction and you won’t have any surprises. Staff are great and super helpful! We will be back!
Prices are great. Limited stock and layoutcolours or multiple options or guarantee not available though. But that can be neglected because of price.
Great value furniture. You can buy from the auction or on the sale. Auction every Sunday. Log in to facebook to see the some of the items after Thursday. They also got wall pictures and indoor plants on auction.You'll get ripped off with a collection of fees and charges unless you take cash with you. Fees for EFT & Credit card and even stock list.
Reasonable prices for sale but I miss when they actually ran auctions. Then you could get bargains and there seemed to be a better variety of furniture. Gone the same way as Johnnys and gone from great value to just a furniture retailer.
The worst customer service. Rude. Lazy. Passive aggressive. Sold me something that was already sold to another customer. Did not apologize. Did not offer to help me find something else. Tried refunding me in cash. Dodgy operation. You’d think 50 people working in a warehouse with 100 pieces of furniture could manage their stock better or find at least one pleasant customer service person.
The amount of reviews this business has about their poor customer service and business practices I should've steered clear. Laughed at by the business manager and the owner. Plenty of better products with much better staff elsewhere and less ACCC violations. I'll be buying from any of their competitors to avoid being treated how I was. The Warehouse, Clayton and The Furniture Trader, Dandenong have much better reviews; I'd recommend exploring there. Edited to add: Hilariously, my name isn't Kirby and that isn't my situation. But nice to know you're having so many issues with the public's perception of your customer service team you can't keep track of them. Might be time to review the practices and attitudes in house and see why so many of your reviews say similar.
My wife found an outdoor couch on their website, so we arrived just as they opened to make sure we were the first to buy it. We then took the ticket off of the couch and paid the $180 on card. We then went and picked up a car to fit it in. Upon returning the warehouse staff scanned the couch when they were taking it out of the warehouse, we were then informed that the couch had the wrong tag on it. The warehouse/ office staff then checked the security cameras to find out what had happened, we were then informed that someone had placed the wrong tag on it yesterday and that it was actually sold, and that they don’t check what stock has been sold. We were then told to go to the counter for a refund .The man behind the counter tried giving my wife $80 cash, $100 short!!. My wife then demanded a refund for the correct amount onto her card which was provided. Upon complaining about the service the only apology/ attempt was “I’m sorry I wish someone didn’t put the wrong tag on it”. If I was in that position I would have offered to help find a replacement, or offer to let us know if a similar item comes in at the very least Can provide photos of transactions/refunds.
Extremely poor customer service. As I was about to post this review, I have seen that they have multiple customers with complaints and have wrongly addressed another disgruntled customer as me! Ha. It speaks volumes for the customer service provided or lack there of as I am obviously not the only person with issues from these obtuse scammers.
Affordable and good alternative.
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