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BlueCross Ashby

  1. Templestowe Lower
  2. Lower Templestowe Place Of Worship
  3. Lower Templestowe Organization

Reviews, get directions and contact details for BlueCross Ashby

BlueCross Ashby
"Stylish and comfortable, BlueCross Ashby is set in Lower Templestowe, with incredible views of the Yarra Ranges and peaceful suburban surrounds.Warm and welcoming, this residence features a large open plan lounge with a gas fireplace, flat screen television, comfortable sofas and armchairs, as well as a piano for residents’ entertainment.The outdoor spaces are just as inviting, with two spacious courtyards for you to relax in the shade while enjoying the fresh air. Located close to public transport, Westfield Doncaster, restaurants, and the greenery of Birrarung Park, BlueCross Ashby gives you easy access to whatever pleases your senses."
Address: 23/31 Ashford St, Templestowe Lower VIC 3107, Australia
Phone: (03) 8850 4500
State: Victoria
City: Templestowe Lower
Zip Code: 3107


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
I recommend Templestowe Views formerly Ashby.nnMy 93 yo mum, with gradually declining cognition, has been at Ashby for almost two years and the experience is overwhelmingly positive. Staff have been kind, responsive and professional. The facilities are very good: light, tidy, clean and well maintained. Mum's fellow residents have also been supportive and become friends with her.nnThings sometime go wrong in any setting, be it at home or in care. In fact I have moved mum out of another facility where it was dark, depressing and staff were disengaged.nnThe important thing is that staff have been open to genuinely listening, and then responding to my family. My experience is that for minor issues, a pop-in to the nurse station is fine, and for more complex issues a formal meeting with a documented outcome works best.nnOverall, this is a caring facility where staff work hard and have been kind to my mum, and where concerns have arisen, they've listened and acted.nnA positive experience, and a facility I recommend.
We recently had our mum stay at Ashby for respite care, and they exceeded all of our expectations. The staff were professional, approachable, and treated mum with kindness. The food was amazing, with a wide range of options. The front desk staff greeted us warmly, making us feel welcome from the moment we arrived. The facility was tidy and clean throughout. We couldn’t recommend Ashby more highly. We’ll definitely be booking mum again, and may even consider making her stay permanent
My experience with BlueCross Ashby Templestowe Views can only be described as being very positive. Whilst no facility is perfect, the management and staff have only shown great care and compassion at all times, and I can honesty highly recommend the facility to anyone who is considering aged care.
We did not have a positive experience at BlueCross Ashby. My mum was unable to eat solids and was therefore put on supplement drinks as prescribed by the hospital upon handover. On two separate occasions during the six weeks Mum was at Ashby, they ran out. We were told it would be four days for them to arrive. That's four days without any nutrition. On the second occasion, I ordered them online and had them couriered on the same day at my expense, despite paying the weekly fee at Ashby, which includes food.nnSome staff were helpful, and others were not. Asha, one of the nurses, was understanding and tried to help. However, in the final few days Mum was there, she was vomiting up water, her blood pressure was constantly low over 3-4 days, and she could not see straight. When I asked at what point they would call an ambulance, I got no clear response. I then had to arrange with our GP to write a referral so that Ashby would call for patient transportation back to the hospital. Upon arrival, Mum was assessed as being seriously malnourished and dehydrated. She has not yet been discharged from the hospital. That was over four weeks ago. I would classify this as neglect.nnSafety and hygiene were a concern too. Cleaners were not available at all times, so vomit and spilt milk remained on the carpet and floor for days, and the toilet was not cleaned routinely. This made it very unpleasant for Mum and visitors to be in the room. The carers also seemed unmotivated to clean the bathroom floor to prevent Mum from slipping on vomit, so I had to do it myself.nnMedication protocols also meant that if Mum was unable to take her medication at the precise point the nurse brought it into the room, it was thrown in the bin. There was no compromise, even though we requested for them to come back when Mum was feeling better and had stopped vomiting. Medication included vital heart meds following a heart attack and stent insertion, as well as blood pressure and diabetes meds. We are unsure how many days or doses she missed.nnClearly, Mum was unwell for a significant period of time at Ashby. The GP would come once a week and stay briefly. We requested a locum on two separate occasions, and they did not arrive. We also requested a podiatrist, who was apparently available to residents, for an infected ingrown toenail, and they never arrived either.nnThe cherry on the cake was when Ashby cancelled Mum's respite without notice or explanation. This was the day after Mum was taken to the hospital. Ashby has also not returned items that could not be located in our rushed attempt to pack up Mum's things.nnAshby is not the place for your elderly parent if they require medical supervision. There are too many residents and not enough trained personnel on duty.
On first entering into Ashby facility I had serious concerns and met with the nurse in charge and manager Ankit.nThe staff were frosty. A couple weren’t but the rest were.nThe level of care was terrible. It’s difficult to know who is in charge as the nurse in charge changes everyday and there is no real handover of care between shifts. There is no continuity with communication. There is inadequate handover from hospital to Ashby. Dietary requirements are not met at all and at times I feel the medication was not given. If it’s not taken at the scheduled time for whatever reason the medication is thrown in the rubbish. An Ashby protocol they say so it doesn’t go to the wrong person.nI do not recommend Ashby for anyone looking for care for their senior loved ones at all.nI will be putting in a formal complaint as quite serious neglect put our parent into hospital with severe dehydration and malnutrition. As a result of the neglect and hospitalisation rather than offering an apology or even asking how our parent was, the manager Ankit advised that he had canceled the care, immediately and without notice. Perhaps due to not wanting to take accountability for the neglect.nAnkit’s leadership qualifications are below par for the important role he has in the facility and meetings with him fell on deaf ears and with his arms crossed defiantly.nAshby is fine if you are looking for very minimal care. A scheduled shower each day a change before bed and medication all within a time frame however any more than that and the needs are ignored or met with impatience and words to the effect of ‘what do you want’ or what do you expect’.nIt saddens me that a facility that should be caring and efficient can be run with such a low budget for cleaners, rooms and bathrooms were not cleaned frequently , staff and essentials for the elderly in toiletries and supplements. On the surface the dining room feeds the elderly at tables where they can chat and then watch tv however little else goes on in the way of care and concern. Our experience with Ashby was hugely disappointing and very upsetting.nIt’s unfortunate that I need to submit formal complaints to protect others from the same experience and to have some accountability from Ashby.nnThe reply suggesting turning off the TV during meal time is a less than adequate response and shows the lack of experience in the management.
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