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BIG W Dalby

  1. Dalby
  2. Dalby Store
  3. Dalby Department Store

Reviews, get directions and contact details for BIG W Dalby

BIG W Dalby
Address: Patrick St & Cunningham St, Dalby QLD 4405, Australia
Phone: (07) 4613 2830
State: Queensland
City: Dalby
Zip Code: 4405


Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews
Clean well set out fully stocked and friendly staff.
Went to Big W Dalby this morning at 9.30am and found product we needed. Went to check out and no staff available at check out. Asked staff member at self serve check out if manned registers are open and they said yes and called someone to come and serve us but no one arrived after 10 minutes so we left without purchasing our product - $100 - going elsewhere now. Pathetic customer service. Tried to call store to give feedback to manager but phones are only manned Mon-Fri.
So far good costumer services, all the people work here is very friendly and welcoming.
Disgraceful behaviour from Big W, when we approach the checkout we were told there were no staff to serve the checkouts, and we would have to use the self-serve checkout or there was no purchase of our products, all this due to one worker manning the self -serve area, and no other staff available. If there was another retailer available I would not be shopping at this Big W, as I find the service at Dalby Big W lacking constantly. As a person in the retail industry I find this as an insult to customers and believe they should have informed customers upon entering the store concerning the staff shortage and that their only choice would be to use self serve.nAlso during the Christmas shopping season I was also informed upon entering the same store that if I wanted to use a trolley I would have to go and find one myself around the parking lot. So I selected not to shop there.nWe understand staff shortages sometimes occur but this type of service is not appropriate. Some people don't believe in self checkout. We get better services from smaller businesses.
Easy set out, can find things easily.
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