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Australia Post - Hawthorn LPO

  1. Hawthorn
  2. Hawthorn Post Office

Reviews, get directions and contact details for Australia Post - Hawthorn LPO

Australia Post - Hawthorn LPO
"Besides postal services, we also offer insurance, police checks, money transfers, foreign currency exchange, gift cards and more.You can also pay select bills, renew your passport and withdraw or deposit cash at participating Post Offices – check Auspost’s website for participating outlets. For any small business mailing, eCommerce or marketing needs, please come in and speak to our friendly post office staff."
Address: 782 Glenferrie Rd, Hawthorn VIC 3122, Australia
Phone: (03) 9818 1908
State: Victoria
City: Hawthorn
Zip Code: 3122


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews
Please don’t use this post office if you can avoid it. The staff are extremely rude. I was refused service because I needed to lodge a passport application and the worker, Russell, felt that it would take too long! How can a post office pick and choose what service to provide to customers?! Russell was extremely rude, was getting very worked up because he couldn’t handle the workload. This was the second time I was refused service because of a passport taking them too long. The guy told me to come back because he hadn’t had lunch. Seriously. They have no interest in customer service and I recommend you head up to Kew if you need anything. The staff at Kew know how to serve customers and don’t complain about helping people. Russell, time to retire. You’re not built for this gig.
Post office is fine, shabby but does the job. Plus they remember me now and i dont need to ID myself, thats service people. Try avoid lunch time rush hour as you could be waiting for that annoying person who decides to renew their passport between 12-2pm when you are on your lunch break annoying
Really great service! Guy at the service counter was friendly, quick and really helpful with helping me send money overseas despite some trouble on my end. Thank you :
message to John Jordan your review was months ago but I still choose to reply ... your review is very inconsiderate.... did you bother to call the post office first and make an appointment? or were you one of those dodgy 'walkins'? the problem is every customer wants to do whatever they want whenever they want.. yes the workers deserve a lunch break....you should respect that... you may feel that you have been inconvenienced but have you thought of the workers? have you considered how many customers had gone through before you got there ? if you had bothered to make an earlier appointment to do your passport or arranged a better time ..would you have given this negative review? think about it
It has all the minimum requirements for a post office. Not much else. Staff can sometimes be exceptionally helpful, other days they are clueless. It's fine for picking up and dropping off packages occasionally. It it is really important, consider Auburn PO especially for collection.
The worst post office I have ever dealt with. I sent one parcel interstate expensive essential oil in July 2020. Till now mid of September, still not arrived. Couldn’t track online AustraliaPost website, no information updated since two months ago on 16th July. I Called AustraliaPost, no response other than endless phone recording. Called this office for help. They gave back the customer service number. Tried to call Australia Post again a few times, without any success. Hopeless, I went to the office again. After all, it was them handling the parcel. From other Google reviews, I found that it happens that the parcels were lost in their handling room. I hope they can show some sympathy and tried to give some assistance on this matter. No, I was too naive. The male staff was very cold and keep saying “No. Cannot help.” “Only way is to call Australia Post.” I told him that I’ve tried numerous time. “Can you call Australia Post here? “ As I thought the office must have a different portal from consumers. “NO. We’re busy.” Even there’s no single another customer in the office! Terrible customer service. INCOMPETENT. Even one star is overrating.
Poor customer service was not notified my parcel had arrived 2 wks ago despite my two calls directly to Auspost and to the office location itself. Don’t wait for Auspost to notify you best go to auspost location yourself and ask the staff to check for your parcel out the back.
The staff are very polite and always helpful. Queues are usually short in the morning and longer in the late afternoon when offices submit their post and schools finish, a similar pattern that you find in supermarkets. This Post Office is a real asset for the local community.
I hate giving it even a star. The worst post office i have ever dealt with. Has been my local for 8 years. Where possible I go Burwood road or Riversdale instead, I strongly encourage you all to do the same. I have lost count at the amount of times I've had to return again & again, slip & ID in hand only to be told "it's not here". Even when tracking number says it is. Childrens presents lost. Online orders with tracking numbers saying it's there disappeared. Having to return several times to get parcel as it lays in their backroom.. if you're lucky enough to get it. They shouldn't have a license, they are INCOMPETENT.
Incompetent. Have several times not located packages in their possession requiring frequent repeat visits. A couple items have outright disappeared. Refuse to do simple tasks they should have no problem with, such as typing in a bill payment code “we can only scan bar codes”. The worst post office I’ve dealt with.
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