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Apple Southland

  1. Cheltenham
  2. Murrumbeena Electronics Store
  3. Clayton South Electronics Store
  4. Mordialloc Electronics Store
  5. Southland Store

Reviews, get directions and contact details for Apple Southland

Apple Southland
"Please refer to the Apple Store website for up-to-date information on service options."
Address: 1239 Nepean Hwy, Cheltenham VIC 3192, Australia
Phone: (03) 8523 1400
State: Victoria
City: Cheltenham
Zip Code: 3192


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Today was my first bad experience with apple. I have all apple products, I’m a small business owner and so is my wife with all apple products. We have an older apple keyboard which works fine but it has recently lost the rubber underneath it to hold it in place. I went in to ask if they had the keyboard “feet” for lack of a better word. I was practically laughed at that I had such an old keyboard and if I wanted to fix it it’s not broken I should go to Bunnings and get a make shift solution. OR I could buy a new keyboard!!! It’s totally fine! I need two tiny rubber sticky feet. Talk about terrible customer service and a great way to make me feel like a valued customer.nnI will admit that this is the first time I have had an issue every other experience has been great. But I felt this was very off brand of apple and I’m very disappointed.
Staff excelled in intelligence, knowledge and compassion. They advised me to their best abilities about my device requiring repairs and then assisted me when I chose to upgrade to a new computer. Thank you for taking the time to assess my damaged laptop and explaining the benefits of a new device. First experience purchasing directly from an Apple branch and I was thrilled with the service.nn* Special thanks to Charlie for recognising the faults with my computer and to Shane for his patience, outlining my options and what would be in my best interest. I didn’t catch the name of the B2B salesman who helped me but thank you for all your recommendations and thorough insight into Apple Intelligence
I have been to many apple stores over the years with good experiences. This one is by far the poorest service I’ve ever received.nWe booked with the genius bar, waited over an hr and they kept assuring us we were top of the queue. We had to leave without being served! I recommend people go to the Doncaster or Chadstone store if you need to troubleshoot your devices.
Harrison - what a weapon. I came in having issues with my MacBook Pro, I left with the same device performing much quicker and a great learning as to why. Harrison knew it all, was super friendly and accommodating, cool dude too. Thanks again for your help mate!
If I could give less than zero stars I would. I took my elderly mother to this store to get her new ipad set up and sync'd to her existing devices but we couldn't get any help. I had to interrupt 2 team members who were chatting, in my effort to get some attention. One walked away as soon as I started speaking and the other walked away while I was mid sentence. I have never encountered such rudeness from a customer service employee in my life and left the store before I lost my temper. I had expected that we'd need to book an appointment, not that we'd be completely disregarded. If you need help with your Apple device, don't bother going to Southland. Absolutely appalling behaviour from people who get paid to provide a service.
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Apple Southland map

Directions to Apple Southland with public transportation

Southland Shopping Centre/Karen St (Cheltenham) 70 meters
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Southland Shopping Centre/Karen St (Cheltenham) 80 meters
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Southland Shopping Centre/Karen St (Cheltenham) 80 meters
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Southland Shopping Centre/Karen St (Cheltenham) 80 meters
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Southland Shopping Centre/Karen St (Cheltenham) 90 meters
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