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Apple Southland

  1. Cheltenham
  2. Murrumbeena Electronics Store
  3. Clayton South Electronics Store
  4. Mordialloc Electronics Store
  5. Southland Store

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Apple Southland
"Please refer to the Apple Store website for up-to-date information on service options."
Address: 1239 Nepean Hwy, Cheltenham VIC 3192, Australia
Phone: (03) 8523 1400
State: Victoria
City: Cheltenham
Zip Code: 3192


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Shout out to Harrison, Jordan and Andy for helping me picking up my ordered ip17promax silver which is always sold out, I got lucky! and traded in my old phone smoothly in store! Thanks guys! Everyone was really friendly and accommodating especially those mentioned above! Keep it up!
The limo service at the store is absolutely non-existent. staff have no idea what’s going on. was told that i had to wait 10min one hour later still waiting to spend $2000 on a phone Right now, Samsung is looking like a much better option
We had a fantastic shopping experience here, got AirPod. Lily is amazing, best service and very helpful. We had a great day on weekend.
Travis was amazing, his service is 10/10. When I came in, I was greeted with a smile, attentiveness, the right attitude and the exact help I needed. Even though I had issues with my Apple ID, he was extremely patient and tried different avenues to accomodate. Need more people like Travis, I haven’t gone anywhere to purchase an apple product and I refuse to. I’d rather drive an hour to have Travis assist me! Southland is my new Apple Store!!! Shout to to Liam for also trying to help.
A deeply disappointing experience at Apple Southland.nLast Friday, we visited the store to buy a new phone for my daughter and, after looking at a few models, chose the iPhone 17 with 512GB. The salesperson checked her old iPhone 11 Pro, assured us it was in “perfect condition” and guaranteed we would receive a $200 trade-in, which brought the total price of the new phone to around $1,600. We trusted that information, purchased the phone, and were told we had two weeks to transfer all the data before returning the old one.nnToday, we came back expecting exactly what we were promised. Instead, a different staff member suddenly mentioned a “technical assessment,” something no one had ever told us about before. After waiting, we were informed that the phone supposedly had “physical issues” and the trade-in value was now only $65. Nothing had changed with the phone — no new damage, no scratches, nothing. The difference between $200 and $65 made us feel misled and taken advantage of.nnWe asked to speak with a manager, hoping for some accountability or at least an apology. Unfortunately, there was none. He did acknowledge the mistake, however didn’t honour the original offer, and didn’t provide any reasonable solution — only suggested returning the new phone. No empathy, no responsibility, no attempt to make things right for loyal customers.nnThe situation was made even worse when, during our calm conversation, a security guard suddenly approached and stood beside us without any reason. It felt unnecessary, intimidating and frankly disrespectful. We weren’t raising our voices or causing a scene — we simply expected Apple to honour what their employee had promised. I even asked the guard, “Is this relevant to our conversation?” and, since it clearly wasn’t, politely requested that he step aside, as we posed no threat to the manager or the store. It created completely unnecessary tension in an already unpleasant experience.nnAfter many years of choosing Apple, we left feeling frustrated, ignored and completely disappointed. This experience showed a lack of transparency, consistency and basic customer care. Sadly, I cannot recommend the Apple Southland store, and if zero stars were possible, that’s what I would give.
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Apple Southland map

Directions to Apple Southland with public transportation

Southland Shopping Centre/Karen St (Cheltenham) 70 meters
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Southland Shopping Centre/Karen St (Cheltenham) 80 meters
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Southland Shopping Centre/Karen St (Cheltenham) 80 meters
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Southland Shopping Centre/Karen St (Cheltenham) 80 meters
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Southland Shopping Centre/Karen St (Cheltenham) 90 meters
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