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Reviews, get directions and contact details for ANZ

ANZ
Address: 50 Weraroa Rd, Waverley, 4510, New Zealand
Phone: 0800 269 296
State: Taranaki
City: Waverley
Zip Code: 4510


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
Great Bank and Location. Too bad about the service , for which there is an extensive wait time and even bookings. Dwindling are the days where you can just walk into a bank and have someone friendly assist you promptly. Now it’s just a “cold” can I help you as if they’re doing you a favour IF you’re lucky …. You’ll also get the “Have you made an appointment” …. Lol ….. even their ATM machines suffer from constantly being disabled or are unable to perform some functions. FIX it ….. your service , your ATMs and allow and/or open for walk in customers and clients.
Worst customer service experience ever.... Under staffed and they can't handle simple inquiry debit charges in my account without any reason without an appointment. If you could, please avoid this Glen Waverley branch.
The deposit function with the smart ATM machine never works. Please make it work so that everybody don't have to wait for half an hour on 1 teller counter to make deposit.
I’ve been an ANZ business customer for almost 10 years and now I’m thinking to cancel everything with ANZ because of a young trainee guy who was ridiculously being not helpful at all, does not know anything, cannot even spell name properly and asking me Is this how you spell your name? And literally was saying “I do not have 10 min to help you today” is this how ANZ trains people? Even if you don’t work at a bank, this is common sense that you do not say this to customer What a joke, GOOD LUCK BEST REGARDS,
I should have read the reviews before going and waiting 3/4 hour to be served. I've been waiting ages, just when your turn is up, you don't get called. Instead, other staff members come out from behind the walls and request coins to be countered. That in itself took 15 minutes. HAHAHAHAHA what a joke. I'll simply take my business to another banking organisation.
appointment is useless. We arrived on time . A staff checked the apportionment first then ask us to wait , then keep serving other customers ignoring us.
The service was very poor and the business was not skilled. I waited for an hour to save money
Disgusting service this morning, Served by an Indian woman, who had absolute no compassion whatsoever. I went in with my husband to finalise my late fathers account and the woman who served us apparently could not find his account and questioned us whether he even had an account, she then assumed my mother had banked with them asking for her details and when my husband asked her 'why do you need to know this information?' she responded quite rudely and assumed she would be able to look up her details, however, my mother does not even bank with ANZ. The woman then said she cannot help us with closing or looking into my late fathers credit card, instead, to call ANZ. She also was reading and examining my father's will, which quite frankly is none of her business. I am so disgusted that I will personally be switching banks from this experience. We then went to another branch, and the woman helped us by putting the details into the system and found my fathers information, went ahead and notified the Deceased Estate department too, certified all the documents - BASICALLY DID HER JOB. Such a shame to have had this experience this morning, at such a difficult time.
Well. Just need a bank transfer. They told you have to make an appointment??
1 person at the teller 20 people waiting I bank at the ANZ 40 years. It has gone down hill. Since the have moved. Three of the ladies that used work there have left. They were best ladies and workers the were very loyal to ANZ and there clients.
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