Active Feet

I went yesterday - recommended by my sister. Vedica, who served me, was lovely, explained clearly what was wrong with my current shoes and making my feet hurt. She provided options which were better for my feet. She gently dissuaded me from others I kept picking up. Would recommend.

Amazing customer service from Lachlan, very knowledgeable about all the stock and helped me find exactly what I was after by measuring my feet and showing me on the treadmill with a video camera attatched how I was walking in the shoes more stores need this sort of set up. Very patient and incredibly helpful, didn't make me feel rushed and clearly very passionate about the work. Couldn't be happier.

Great service. Staff member Vedica remembered me 6 months after my first visit. Made sure I chose the best pair to suit my feet.

Terrific service and a clear understanding of my requirements. Result- a really well fitting pair of sneakers and perhaps more importantly I learnt about what not to buy . Highly recommended

Appalling customer service. Buyer beware- if you buy a product from this store that has a fault or defect they will not give you an exchange or refund, they palm the issue off onto the manufacturer and say they can't do anything until they've heard from them. This is really poor service to customers who buy from them, not the manufacturer and against their responsibility as retailers. My husband bought a pair of shoes from here less than 3 weeks ago and the sole is coming off even though he has only worn them a couple of times for walking. Its very disappointing as we try to support local stores over larger retailers, but experiences like this where consumer rights are ignored make buying from bigger stores a lot more appealing.

Just brilliant service. Had a recommendation from my physio to come in here to look at my running shoes. Been running in Kayano's for 15 years - they switched me into Brooks following the analysis of my gait. Road-tested them on Sunday - I wish I had seen them sooner.

Always a good experience at Active Feet Sandringham, friendly, knowledgeable staff who go out of their way to get you the right shoe and fit.

The manager of Active Feet has the worst customer service skills. He is rude to me and an arrogant man. How did he become the manager of this shop. The owner should sack him. The other staff are lovely. He even told me I should go to another shop. All because I told him the shoes were squeaky. That is not a way for him to talk to customer. I hope the owner reads this. I give him him no dam stars.

The team here are amazing. I've had no pain or injuries since getting fitted here for shoes rather than what I had read online before. Just sought out a variation pair for recovery and received good advice. Being able to test the shoes either running around the block or with the video check on a treadmill is good peace of mind. Thanks team, really appreciate how you've helped running.

Excellent knowledgeable service at the Sandringham store. Delighted that the podiatrist sent me to you.