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ACC - Christchurch Branch

  1. Christchurch
  2. Christchurch Local Government Office

Reviews, get directions and contact details for ACC - Christchurch Branch

ACC - Christchurch Branch
Address: 101/111 Cashel St, Christchurch Central, Christchurch 8011, New Zealand
Phone: 0800 222 822
State: Canterbury
City: Christchurch
Zip Code: 8011


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
I broke my foot way back in May .ACC have been fantastic .When talking to call centre really helpful and passed to the team I was needing to speak to, was helped all the way . My payments into my bank on time if my new Medical Certificate was late they where very good sorting out the missing payment in 2 days excellent .I will be on their books having had surgery for a wee while .One very Happy Customer
On hold for nearly an hour....then that was the least of my concern, by the time I got to the bottom of everything I was still none the wiser? Was pawned off to Another tele operater then put on hold then wen i FINALLY spoke to a team member they emailed me a form to fill out yet agan but didnt ask if I knew how to go online to do this? Im sooooo ANGRY. My mums injury was well over a month ago shes due to come out of her cast and i need to be paid for the caregiving side of it. Sort ya staff out to communicate to us better will YOUS you just assume we are all computer literate?
Didn't receive hearing aid batteries via post. Phoned ACC, received a quick, polite response, they advised they would check with their supplier. Received a phone call from the hearing Aid supplier, later in the day ,apparently they had the wrong street number. Many thanks ACC for your help.
Claiming again on an old injury from 30 years ago. Expected to be on hold for ages but was actually super quick. Never had issues with any other claims. hopefully this re-claim is smooth too . [Update] Been waiting many months now for approval, ACC keep asking for little extra checks of my dental history my teeth are good, well maintained and above average our suspicion is this is a stalling tactic to delay starting the remedial work on my tooth as its not logical to require this level of scrutiny before beginning a tooth replacement
Call centre and customer service full stop in many departments including management are disgusting at ACC. They all need to learn people skills and not treat people like they are not allowed to question things without hanging up or ignoring. Shame on you all for bad service.
Phoned national Call centre. No answer. Rang Christchurch office, constantly engaged Had previously rung to organise taxi service, girl did not organise return trip and did not provide PIN number.
I am progressing through my injury and found ACC a pleasure to deal with so far so good. Thank you for your assistance and support throughout my injury.
Been waiting since 2015 for an operation, but they keep wasting time!
Too bloody hard to get to
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ACC - Christchurch Branch map

Directions to ACC - Christchurch Branch with public transportation

Bus Interchange (Intercity stop) 200 meters
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80
Hereford St near Colombo St 220 meters
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Hereford St near Colombo St 220 meters
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Bus Interchange (Platform B) 230 meters
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17
28
44
7
91
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Bus Interchange (Platform C) 250 meters
29
3
5
60
80
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86

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