Woolworths Victoria Ave

I had a really disappointing experience yesterday. I was charged $17.90 for a hot chicken and thought the price was incorrect, so I asked staff at self-checkout for help. I was told to go check again, which I did, and even took a photo as proof. When I returned, I was told there were different prices listed on a small piece of paper in the corner of the hot shelves, not clearly visible. The staff member laughed while dismissing me, which made me feel embarrassed and not taken seriously.nnI decided not to argue, but when I went back to pay, my chicken had been put back without my consent, so I had to walk all the way back to get it again. I could hear staff laughing, and the whole situation made me feel mocked.nnAs an Asian woman, the way I was spoken to and treated made me feel judged and disrespected. No customer should feel belittled or treated unfairly when simply asking for help. I hope the team reflects on this experience and improves their customer service and awareness.

Usually get friendly service sometime have to wait for it as encouraging people to use self services. Plenty of stock. Great bakery,deli.nPrice's like everywhere too high. We have to eat

Countdown offers pickup from store and very recently, lockers or delivery. Has a interal pharmacy for convenience and seem to retain staff well with familiar faces at each visit. The store is always generally clean and well presented, definitely my regular super market. The 1 star missing goes to having had issues like getting expired eggs in my pick up order along with other seemling simple mistakes, things I need weekly or twice weekly out of stock on a regular basis, the plastic wrapped vegetables and fruit and the prices being only just acceptable. More loyalty to regular customers with prices and tailoring above and beyond experiences would go a long way. Recently I have started venturing to New World and Pak n Save to get specials on certain things like nappies and wipes. The App Grocer helps here. Look forward to seeing the new bulk bin area and encourage the supermarket to get a bin for soft plastic returns.

A worker called Isabel Mcnicholl was very helpful and considerate when I asked for help. She definitely deserves a raise

Cool place to do ones weekly shopping great prices huge selection enjoyable even security people are very helpful and lovely. This also is staff included