Farmers Silverdale
231 meter
I had a very disappointing experience in your store today.nnI was served by a staff m...
Reviews
I visited sliverdale the warehouse today. The called Lani helped to find the product I wanted. I went to many warehouse even the website said they have stock on hand however when k got there they said they are out of stock.nLani helped me to checked and find the stockroom and said if she couldn’t see from stockroom she will check the box above the shelf.nLani is so helpful and friendly. She is an awesome team member in the Warehouse.nI am so appreciative her help.
I visited The Warehouse twice today for work-related purchases, and I wanted to acknowledge the outstanding service I received from Daniel.nnFrom the moment I asked for assistance, Daniel was friendly, professional, and incredibly helpful. He stopped what he was doing to assist me, took the time to answer my questions, and went above and beyond by helping me carry a heavy chair to my car.nnHis positive attitude, willingness to help, and genuine customer service made what had been a stressful day into a really positive experience. It is refreshing to come across someone who takes such pride in helping customers.nnThank you, Daniel, for your excellent service. The Warehouse is fortunate to have such a dedicated team member.
I am writing to make a formal complaint regarding an interaction that happened today between my son, and one of your staff members, Jen.nnMy son was excited and talking loudly about his Lego. I was already right there, speaking to him and telling him to lower his voice and behave appropriately. I was handling the situation as his mother.nnWhile I was doing so, Jen turned to my son and said “shhh” to him.nnI found this behaviour completely inappropriate and disrespectful. I am his mother, and if my child needs to be corrected, I will do that myself. I do not think it is appropriate for a staff member to directly shush or discipline any children, especially when mother was already addressing his behaviour.nnI understand that staff need to maintain a comfortable environment for customers, and I have absolutely no problem with being approached respectfully if there is an issue. However, the way Jen handled this situation was not acceptable to me.nI would like this complaint to be taken seriously.
Always got great clearance sales on
I had a disappointing experience at The Warehouse in Silverdale regarding mismatched pricing. I picked up ice packs clearly marked as 40% off. However, when I scanned them at self-checkout, they rang up at full price.nnI had to go back to the shelf, take photos of the price label, and show them to the self-service employee. Instead of addressing the issue, the employee gave a series of excuses before eventually directing me to customer service.nnUnfortunately, customer service was no better. Despite showing them the photos and explaining the situation, they ignored the evidence, gave more excuses, and failed to acknowledge the mistake at this point, I just wanted them to fix the lableing error. It felt like they either didn’t have the authority to resolve the issue or simply didn’t care.nnAfter wasting so much time trying to get someone to admit the labeling error, I gave up and left. Went to the warehouse Albany afterward, and the labeling was amazing in comparison.
Farmers Silverdale
231 meter
I had a very disappointing experience in your store today.nnI was served by a staff m...
