Farmers Silverdale
231 meter
Nice store. Team could be a bit friendlier to be honest though.nnBelow scores are out...
Reviews
I had a disappointing experience at The Warehouse in Silverdale regarding mismatched pricing. I picked up ice packs clearly marked as 40% off. However, when I scanned them at self-checkout, they rang up at full price.nnI had to go back to the shelf, take photos of the price label, and show them to the self-service employee. Instead of addressing the issue, the employee gave a series of excuses before eventually directing me to customer service.nnUnfortunately, customer service was no better. Despite showing them the photos and explaining the situation, they ignored the evidence, gave more excuses, and failed to acknowledge the mistake at this point, I just wanted them to fix the lableing error. It felt like they either didn’t have the authority to resolve the issue or simply didn’t care.nnAfter wasting so much time trying to get someone to admit the labeling error, I gave up and left. Went to the warehouse Albany afterward, and the labeling was amazing in comparison.
Experienced absolute garbage customer service here. Tried refunding a faulty item of theirs and the young lady acted as if she had no desire what so ever to put in the effort to help me I even caught her shaking her head a couple of times along with obnoxiously chewing gum. Felt a bit disappointed really.
Good store layout and has everything you need. Very tidy store compare to other sites. Usually have stocks of all items. They have since shared the same shoe floor with the Stationery. Not all staff are friendly hence not getting 5 star reviews.
We took our 2 years old son to warehouse silverdale tonight to buy him a bicycle helmet and we met a very kind and helpful lady who helped us a lot and she was so patient and treated us so nicely. Her name was Alecia. Her colleague Ben was also very kind.nThis is actually the second time We met Alecia and the first time we met her in warehouse was around 2 months ago and she also helped us a lot on that day. She is very lovely. Nowadays it is very hard to find such people like her anywhere.
I have just arrived home after driving 20 mins to collect my order from Silverdale warehouse, stupidly I didn't check inside the bag before I left. I wouldn't think I would need to But this is the item they packed me, clearly broken, clearly been returned by someone else. I'm very upset. This really is not acceptable and should not have been packed! Someone needs to follow up on the email I sent to replace this item!
Farmers Silverdale
231 meter
Nice store. Team could be a bit friendlier to be honest though.nnBelow scores are out...
