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Petplan New Zealand

  1. Auckland
  2. Auckland Pet Service

Reviews, get directions and contact details for Petplan New Zealand

Petplan New Zealand

About

Pet Insurance for dogs & cats in New Zealand.



"Petcover is one of New Zealand's leading pet insurance providers. Independently owned and operated the company has been insuring pets in New Zealand for more than 15 years.Created by international pet industry experts, Doug and Gwen Ford, they used their knowledge and expertise to create and provide Australia’s most comprehensive range of cover.Our straightforward policies offer customers choice, flexibility, and a variety of added benefits designed to suit every pet and budget. We are proud to have insured hundreds of thousands of pets through understanding you and your pets’ needs whilst providing you with peace of mind.Petcover is one of the leading pet insurance companies in New Zealand, Australia and internationally."
Address: 101D Station Road, Penrose, Auckland 1642
Phone: 0800 255 426
State: Auckland
Zip Code: 1642


Opening Hours

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 17:00

Update Info

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Reviews
Really disappointed with my insurance from these guys. I rang to see if my policy for my cat that I took out a less than month prior covered the need for my cat to go to the vet was checking for pre approval and got told they couldn’t offer pre approval but that my policy covers what needed to be done, then I put through claim to find out that the 28 day stand down hadn’t been up yet. I would have EXPECTED the lady on the phone to have told me that before I spent the money to save my cat that I couldn’t afford. So disappointed! Will consider canceling now and go with someone else!
I have received great customer service and clear communication from the Petcover Team. Easy to submit a claim, and was kept up to date on the process, taking out insurance for my puppy was best thing I could have done to keep him healthy and happy and to get the support we needed when we needed it :
I am really impressed by this Pet Insurance provider. My boxer has had cancer among other illnesses that have required major surgery. My Huntaway Cross suffers from a skin irritation that requires expensive prescription drugs. The process is easy. Complete the forms, get the vet to complete their forms, email off to PetPlan and presto the claim in lodged. It takes them less than two weeks to assess. Having this insurance is invaluable and well worth the monthly payments. I have peace of mind knowing that I can afford to get the medical attention that my dogs need without worrying about the cost. 08/2019 Just had to use my insurance again for my Huntaway X and again I paid my $100 excess and the claims were accepted and paid out within one week of submission. This is outstanding service.
My cat was ill a while ago and needed $1,700 worth of vet treatment. Having pet insurance saved her life. If I didn't have it, I wouldn't have been able to pay for her treatment and she would have been euthanised. Thank you Petcover! :
I have had insurance with his company for almost 6 years, and only realizing that I've been overcharged at least a couple years now if not more, they quickly adjusted it, but refuse give a refund with all the amount charged already, be very careful about this and I decided to go with another insurer even it cost me more money, I simply cannot trust them anymore.
I have been with petcover coming up 4 years. And I have nothing but praise and gratitude for the way claims have been handled , the staff are all delightful to talk to and sympathetic when thing aren't going to well .Petcover helps relieve the stress and worry that comes with owing a cat . Thanks guys....
I have had insurance with his company for a year. Our poor cat was hit by a car so I called them to tell them to cancel my policy. They told me I had to email them which I have done 3 times. I have had no response. As if it hasn't been hard enough, but to not even acknowledge my emails or confirm cancellation is just poor service. We will be getting another pet at some stage but I won't be using this company and I wouldn't recommend them to anyone. .
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