PB Tech Christchurch Central
7 km
Despite there not being many shoppers there the sales assistants were unfriendly and ...
Reviews
Quick responses from staffnReasonable pricenMy laptop charger didn't work. My friends recommended a new one, but here, they provided me with a new AC cable to replace because the adaptor works fine for around $5.nThanks.
5/11/24 11am - UPDATE. Have heard back from PB Tech CS at HQ Fernando about my complaint and so far, are progressing toward workable solutions pending confirmation from branch Hornby. Top marks to Fernando CS for all progress and communication so far.nn16/10/24 - On drop off, i met Lance. He assured me, “without a doubt, its your CPU, i can guarantee it”. I asked how he could be so sure - he informed me of the numerous issues intel was having with its 14th gen. He was also adamant that the team there was capable of doing this diagnostic/repair. I voiced numerous times with him about keeping the near pristine characteristics and a tidy and clean process. Again - Lance reaffirmed they’ve got this, they’ll take good care etc. “its not the first big custom build we’ve got, it’ll be fine”. So i left far more hopeful than when i entered.nn19/10/24 - I email customer services explaining i was yet to receive an update or even an email saying it was received. There was also nothing showing in the search function for my job order details via their website.nTo date 5th October - i still have had no answer to this ticket - but it has been marked as “closed” and “resolved”.nn22/10/24 - i drive down to the branch after having had no updates or even a notice they had received my PC. I spoke to a man who’s name i don’t recall. He explained to me that the build hadnt diagnosed or repaired or even started yet. Why? Because “Our PC guy has been on leave for about a month now and he will be back in a few weeks”. I was understandably annoyed - as this was not communicated to me at any stage before then. I explained this and what was the next step?n“Oh we have other guys, like side technicians sorta thing”. I left out of frustration and sent a follow up support ticket to PB Tech - explaining all of this and the conversation had with the man. Combined with the so far unanswered ticket outstanding.nTo date 5th October - i still have had no answer to this ticket - but it has been marked as “closed” and “resolved”.nn23/10/24 - I get a phone call from PB tech Hornby at 1:43pm telling me my build is “done and ready to go”. I ask what that could possibly mean after the interactions i’d had the day before. The man on the phone said and i’m summarizing, but the specifics are there “ok - so the report says suspected motherboard, tested ram and cpu, switched ram and cpu to known build, worked. Put known working cpu and ram into host - no boot. Suspected mobo faulty. Ah yup and they have confirmed it”.nI said “ah crap, ok so they have confirmed its the mobo for sure?”n“Yup- diagnostics and testing confirmed its the motherboard is faulty. Everything else was tested and was fine”.nI thanked him, a bit gutted but it was a solution to my problem even if not the one i wanted.nn25/10/24 - i arrive to pickup and Immediately notice some damage - scratches on the glass panel, big gouges out of some sections. I notice the waterblocks are scratched, the ram sticks are chipped, pipes and fittings scraped and scratched, fittings and pipes not aligned…oh and it wasnt even fully reassembled. A mobo cable guide shield was sitting on top of the case with the lose screws.nnReport says “suspected motherboard faulty”. I asked the lady there - she said they had tested and suspected motherboard. I asked what confirmations, she said none. I asked if they tested Psu, GPU, anything else. She said no. I asked about all the damage that was clearly visible - she said “well, you can send an email”. I asked what i was supposed to do next and who to speak to about it right then and there “well, the email”. I took my build - frustrated as hell - and drove home to further inspect it. This was approx 5pm.nnI have 15 photos of damage caused by PB Tech Hornby technicians. Several of those photos have multiple points of damage to them.nnI sent this all to PB Tech at roughly 6-6:30pm. Yet Another ticket. this one clearly detailing my confusion and frustration and seeking an escalation. I including all photos. That ticket was closed with no response. I have since escalated it.
We came to the store to buy a laptop found on the website on special. That model wasn't in stock and my friend was recommended a significantly worse model for $10 less not on special. On returning home the laptop was not comparable in performance at all to the original. We checked the website and for a comparable price there were much better options on sale that were never recommended to them. Returning to the store same day they were initially charged 20% eventually knocked down to 10% of the laptops original price to return it even though it was bought under a faulty recommendation from staff, which is outrageous. We were under the impression the staff would know best, evidently this is not the case and my friend had to pay for it.
WARNING THIS STORE WILL STEAL FROM YOU!nnThis is the 3rd time I've purchased a product that was either broken or had essential parts missing, and had to drive back to the store to get it dealt with.nnPictured: I bought a monitor arm and it was missing the accessory pack containing all the screws and Allen keys.nnUnbox and check products in-store or shop elsewhere if you don't want your valuable time stolen!nnUPDATE: 4 times!!!nnThe arm they replaced it with had a faint hissing noise when adjusting it. Sounded like leaking gas. Had to tighten it several times over the following months, and then finally completely collapsed and wouldn't stay up!nnGive me my time back
I purchased a refurbished laptop online,. A really simple fast process. Great off street parking. And on entering the premises was greeted by staff and a smile. Service was friendly, efficient and quick!!!nSo a big thank you to PB TECH. This must be a great place to work, as you're team are happy full of knowledge and treat each customer as their first priority.
PB Tech Christchurch Central
7 km
Despite there not being many shoppers there the sales assistants were unfriendly and ...
