JB Hi-Fi The Base
1 km
I recently acquired a new phone for my partner from the store, and was assisted by on...
Reviews
Bought a laptop that had a warranty issue, that was fine, it happens but would hope they would check laptops as they come in. My warranty service was horrific, the man I picked up replacement laptop from ignored me and shouted at me as I tried to understand what was wrong. Sales were great. Don't service anything there
Driven to the store several times now and still can’t collect my click-and-collect order. The first time, I was stopped at the door because they were setting up for ‘Hack Friday.’ The second time, I was told I’d have to wait in line due to the store’s limited entry policy. The third time, I finally got inside, only to find a 30-minute queue and no click-and-collect counter in sight. Do not order from PB in November, this has been awful.
Spilt coffee on my laptop-- it needed to be cleaned and some parts repaired.nSo I contacted PBtech and told them the model of my laptop and what happened. They said to bring it in, but when I did, they took the grand time of an hour to look at it, get back to me, and tell me that it was 'too old and repairing it wasn't worth it.' The guy was also very hard to understandnMy laptop is from 2018. It's not ancient. I also don't just magically have the money for a new laptop???? Now I'm 40$ out for them doing nothing and sending me packing. Not to mention, that when I opened the laptop at home to look inside it, the damage was untouched and everything was sealed. They didn't even look inside the laptop, they just decided it wasn't worth it-- AFTER telling me to drive it in. Which took an hour, btw. I don't live in town.nI've since got the laptop looked at by someone else, and they see no reason why the laptop should be discarded. It's being cleaned and repaired.nHonestly, shame on PB Tech and their money-hungry, sticky-finger, cash-grabbing tactics.
Update: had a good experience today with a return.nnTerrible communication and staff don't understand as much as you'd think. I had to return an item 2 times because of compatibility issues. I also recieved a product with wrong parts leading to more returns, don't buy deep cool it's terrible quality. Being overcharged after completing a return for its replacement is pretty frustrating too. Was reccomended older ssd by staff saying the newer version isn't compatible with my motherboard. After doing a bit of research I found they are backward and forward compatible. So I got older tech for no reason even though I said I'd be upgrading soon. Get a grip pp tech.nnP.s. Please kindly ask your staff to speak English. Thank you
I usually don’t leave reviews, but after dealing with two different ASUS laptops in the past, I feel compelled to warn others.nnFirst ASUS Laptop – Poor Battery LifenThe first ASUS laptop I purchased was a budget model, around $600, and from day one, the battery life was terrible. A full charge barely lasted 2–3 hours, even with light usage. At the time, I didn’t think too much of it — I figured I had simply cheaped out, and this was the tradeoff for a low-cost machine.nnSecond ASUS Laptop – Serious Hinge Issues Vivobook 15X OLED M1503QAnExpecting a better experience with a more expensive model, I later bought the ASUS Vivobook 15X OLED M1503QA for around $1,600. I assumed at this price point, I was getting a durable, long-lasting work laptop. Sadly, that was not the case.nnDespite being kept on a desk and used gently for work, the hinges broke unexpectedly. I opened the lid one day and, at around a 45-degree angle, I heard a pop — the plastic backing snapped off. No excessive force was applied; the build quality simply failed. After some research, I found many other users reporting the exact same hinge issue, blaming it on cheap materials used by ASUS.nnI reached out to support to see if they would offer a repair, even though the warranty had expired. Their response? They blamed it on excessive force, which couldn’t be further from the truth.nnIf you’re okay with buying a new laptop every couple of years, maybe ASUS is for you. But if you want reliability, build quality, and good customer service, I’d strongly recommend looking elsewhere.
JB Hi-Fi The Base
1 km
I recently acquired a new phone for my partner from the store, and was assisted by on...
