JB Hi-Fi The Base
1 km
I recently acquired a new phone for my partner from the store, and was assisted by on...
Reviews
Their customer service in store is costing them retail clients. Yesterday I was reminded again why I avoid going to this store. I only do click and collect because PB Tech does have very competitive pricing. I bought a charger and went to pick it up, while in the store some items in a cabinet picked my interest; I stood there while staff just walked by me and didn’t offer help, when I asked a member of the staff - who was already serving a customer - how to find out the prices, he just told me I had to wait and not in a way that suggested he genuinely intended to help me out. It seemed like he was bothered I asked for help. Long story short, I’d rather pay more for good customer service at Noel Leeming or Heathcotes, or get home delivery with PB.
I called into the te rapa store today as my phone on google maps was not speaking to me. Kind and courteous man had it going in 2 minutes. For a solo woman traveller it’s a vital tool and saves hours of wrong turns and stress. Very much appreciated sir.
Driven to the store several times now and still can’t collect my click-and-collect order. The first time, I was stopped at the door because they were setting up for ‘Hack Friday.’ The second time, I was told I’d have to wait in line due to the store’s limited entry policy. The third time, I finally got inside, only to find a 30-minute queue and no click-and-collect counter in sight. Do not order from PB in November, this has been awful.
Went in looking for iphone 14 case, no staff around i found someone who said all the stock is on the wall which i looked wasn't helpful at all, asked another staff member who looked on computer for any stock said there was 1 in stock said it could be on shelf or out the back then said go to a phone shop at the base. Poor customer service felt like the staff didn't care at all will not be returning to this store.
Spilt coffee on my laptop-- it needed to be cleaned and some parts repaired.nSo I contacted PBtech and told them the model of my laptop and what happened. They said to bring it in, but when I did, they took the grand time of an hour to look at it, get back to me, and tell me that it was 'too old and repairing it wasn't worth it.' The guy was also very hard to understandnMy laptop is from 2018. It's not ancient. I also don't just magically have the money for a new laptop???? Now I'm 40$ out for them doing nothing and sending me packing. Not to mention, that when I opened the laptop at home to look inside it, the damage was untouched and everything was sealed. They didn't even look inside the laptop, they just decided it wasn't worth it-- AFTER telling me to drive it in. Which took an hour, btw. I don't live in town.nI've since got the laptop looked at by someone else, and they see no reason why the laptop should be discarded. It's being cleaned and repaired.nHonestly, shame on PB Tech and their money-hungry, sticky-finger, cash-grabbing tactics.
JB Hi-Fi The Base
1 km
I recently acquired a new phone for my partner from the store, and was assisted by on...
