JB Hi-Fi The Base
1 km
Well after my amazing experience in Pukekohe store I went to the Hamilton store as ne...
Reviews
Shocking customer service. Lazy staff more interested in closing time than selling a high end iPhone. Manager whose English was minimal was like wise not interested in customer service. Will never again shop there. Much better service and price matching at other stores in Hamilton or online.
Their customer service in store is costing them retail clients. Yesterday I was reminded again why I avoid going to this store. I only do click and collect because PB Tech does have very competitive pricing. I bought a charger and went to pick it up, while in the store some items in a cabinet picked my interest; I stood there while staff just walked by me and didn’t offer help, when I asked a member of the staff - who was already serving a customer - how to find out the prices, he just told me I had to wait and not in a way that suggested he genuinely intended to help me out. It seemed like he was bothered I asked for help. Long story short, I’d rather pay more for good customer service at Noel Leeming or Heathcotes, or get home delivery with PB.
Driven to the store several times now and still can’t collect my click-and-collect order. The first time, I was stopped at the door because they were setting up for ‘Hack Friday.’ The second time, I was told I’d have to wait in line due to the store’s limited entry policy. The third time, I finally got inside, only to find a 30-minute queue and no click-and-collect counter in sight. Do not order from PB in November, this has been awful.
Spilt coffee on my laptop-- it needed to be cleaned and some parts repaired.nSo I contacted PBtech and told them the model of my laptop and what happened. They said to bring it in, but when I did, they took the grand time of an hour to look at it, get back to me, and tell me that it was 'too old and repairing it wasn't worth it.' The guy was also very hard to understandnMy laptop is from 2018. It's not ancient. I also don't just magically have the money for a new laptop???? Now I'm 40$ out for them doing nothing and sending me packing. Not to mention, that when I opened the laptop at home to look inside it, the damage was untouched and everything was sealed. They didn't even look inside the laptop, they just decided it wasn't worth it-- AFTER telling me to drive it in. Which took an hour, btw. I don't live in town.nI've since got the laptop looked at by someone else, and they see no reason why the laptop should be discarded. It's being cleaned and repaired.nHonestly, shame on PB Tech and their money-hungry, sticky-finger, cash-grabbing tactics.
I usually don’t leave reviews, but after dealing with two different ASUS laptops in the past, I feel compelled to warn others.nnFirst ASUS Laptop – Poor Battery LifenThe first ASUS laptop I purchased was a budget model, around $600, and from day one, the battery life was terrible. A full charge barely lasted 2–3 hours, even with light usage. At the time, I didn’t think too much of it — I figured I had simply cheaped out, and this was the tradeoff for a low-cost machine.nnSecond ASUS Laptop – Serious Hinge Issues Vivobook 15X OLED M1503QAnExpecting a better experience with a more expensive model, I later bought the ASUS Vivobook 15X OLED M1503QA for around $1,600. I assumed at this price point, I was getting a durable, long-lasting work laptop. Sadly, that was not the case.nnDespite being kept on a desk and used gently for work, the hinges broke unexpectedly. I opened the lid one day and, at around a 45-degree angle, I heard a pop — the plastic backing snapped off. No excessive force was applied; the build quality simply failed. After some research, I found many other users reporting the exact same hinge issue, blaming it on cheap materials used by ASUS.nnI reached out to support to see if they would offer a repair, even though the warranty had expired. Their response? They blamed it on excessive force, which couldn’t be further from the truth.nnIf you’re okay with buying a new laptop every couple of years, maybe ASUS is for you. But if you want reliability, build quality, and good customer service, I’d strongly recommend looking elsewhere.
JB Hi-Fi The Base
1 km
Well after my amazing experience in Pukekohe store I went to the Hamilton store as ne...
