Novotel Hotel

Reception friendly. Beds super comfy with lots of pillows. Very clean . Irons, hairdryer and kettle in rooms so nice . There is a self service laundry available as well as full service so very useful.. I was there for conference and food was great but fancy coffee machines were slow and more than half the time not working. Also need to stock up hand towels in bathrooms more often and actually check that soap and creams etc provided in holders are filled.

Nice looking place, great breakfast buffet and conference rooms facilities. However, the room is the worst I've ever stayed in, underneath the bed was filthy, bed sheet had two stains on it, behind the curtains were stained watermarking, dusty, shower glass has soap residue, the grout between the wall and tiles had pink mould.Rooms: 2/5

Handy for Auckland without having to drive into the city. A nice hotel, clean rooms and friendly staff. The bar has a nice atmosphere and seemed to be a meeting place for locals after work. Enjoyed both dinner and breakfast in the restaurant. Would stay again.Rooms: 4/5

We went here for a conference and the rooms were good-sized and morning tea and drinks were delicious. The food at the buffet was also good, especially the desserts. The biggies are the parking and customer service. The parking spaces were too tight for big cars, and so, it was quite tricky to back in and out. And the customer service... the front desk, café/bar, restaurant and staff, who were just passing by were not very friendly. They were aloof, and the front desk even rolled their eyes on us. Oh my.

The rooms were clean and tidy but the air conditioning was too hot. Didn't sleep a wink. Couldn't turn the air down any cooler than 22 degrees for sleeping. No fresh air. Staff were friendly and helpful.Service: 3/5

My Family & I would love to share our experience at the Accacia restaurant last night 31/05for dinner. This night was special for us because it was my wife's birthday. The Very kind & helpful Restaurant lady Georgia & Kitchen chef, John & Tara showed extreme guest services to me & my family. These are the kinda golden employees & services that we return to. The services & super great food with their smiles makes our glorious night.

i am in my hotel room right now and there are no utensils, just two teaspoons and no plates. the shower just about gave the whole bathroom a deep clean and the carpets haven't been vacuumed since the jurassic period. i think this hotel needs to be severely updated and renovated, we paid good money for this room and we expect quality in return. Rooms: they need to be cleaned thoroughly, we found crumbs on the carpet and the curtains have mold growing on them.

My husband, son and I had the pleasure of staying here from 10.03.2023 to 14.03.2023 during Cyclone Gabrielle. We enjoyed waking up to the the delicious hot breakfast of scrambled eggs, pancakes, bacon and toast slathered with butter. Service was exceptional. Our beds were so comfortable. Soap, lotion, shampoo and conditioner were provided in our bathroom which I loved. Great location, very close to shops and the main highway. The gym had minimal machines and weights but completely functional, tidy and quiet. The only feedback I have is while we were staying our towels had not dried by the following morning and we had to ask for towels from service staff as they are not replenished daily. Also we were told that parking onsite would cost $15 however more often than not there would be no car bays available and at times the boom gates left open defeating such purpose. Overall, we really enjoyed our stay and will definitely return. Thank you for your service Novotel Ellerslie, Auckland.

Everything here was exceptional. The front desk team were polite and friendly. Only hang upmi have was limited parking. I had to park on the street outside of the hotel. With a valuable and new car it is not ideal.Rooms: 5/5