Briscoes
358 meter
Great choices. Great sale prices. And to top it off, a very friendly, helpful and kno...
Reviews
I recently purchased a fisher & paykel wall oven from noel leeming silverdale .nI had a limited budget with few options.nI was helped by a pleasant young salesman called Moses who was very knowledgeable and showed me a few models that were in my price range one stood out to me but was a little over my budget but Moses made it happen with a little discount and an extended warranty thrown in .nThey also offer an installation service where the new oven is delivered installed and your old oven taken away .nThe technician was also a pleasant young man with good communication skills.nArrived on time job done and took away my trusty old 20 plus year old oven .nMoses folled up with a call to check that the installer had made contact , the oven was purchased delivered and installed in less than a week .nFantastic service all round , if your in need of an appliance I would highly recommend Moses he knows his stuff 10 out of 10 positive experience , thankyou
Loved dealing with Ayush. He is professional, knowledgeable and very understanding. He made the purchasing experience very enjoyable! Would definitely come back and shop here because of him! 10 out of 10 on service!
Staff are not interested in customer service. They all stood around whilst I tried to find what was needed, then unable to remove from the wall due to the maglock, ended up leaving. I wasted 20+ minutes trying to get staff attention. Got what was needed at your competitor, thanks. Tried to call head office to discuss, but they were just as useless.
A simple appliance installation through Noel Leeming Silverdale turned into an extraordinarily frustrating experience.nnI have been a Noel Leeming customer and expected that when I paid for an appliance and professional installation through the Silverdale store, the job would be completed properly and that Noel Leeming would stand behind the service it arranged.nnUnfortunately, that has not been my experience.nnThe initial installation was poorly carried out, and what should have been a straightforward purchase has resulted in considerable inconvenience, repeated attempts to get help, difficulty getting anyone to answer the phone, and inadequate follow-up.nnSamsung has subsequently had to send a technician to my home on multiple occasions, even though the problems began with the installation arranged through Noel Leeming Silverdale.nnI have also had to pursue reimbursement of the installation costs, which has not been handled satisfactorily, and far too much of the responsibility for getting this sorted has fallen back on me as the customer.nnThe most disappointing part has not simply been that something went wrong — mistakes happen. It has been how difficult it has been to get somebody at Noel Leeming Silverdale to take ownership of the problem and see it through from beginning to end.nnI have now escalated the matter directly to senior management because I simply do not believe a customer should have to work this hard to resolve a problem arising from a service they paid Noel Leeming to provide.nnFor a major New Zealand retailer specialising in appliances, installation and after-sales service should be one of the things Noel Leeming does exceptionally well.nnSadly, based on my experience with Noel Leeming Silverdale, I cannot recommend this store nor do we support the way this store is managed.
Staff were very unhelpful. I went in to buy a GoPro and some accessories, but they couldn’t answer basic questions about the products without having to ask ChatGPT.nnI ended up buying two accessories I was specifically told were compatible with my GoPro, only to find out afterwards that they weren’t. Pretty disappointing experience, especially when you’re relying on staff for product advice.
Briscoes
358 meter
Great choices. Great sale prices. And to top it off, a very friendly, helpful and kno...
