Nick Scali Furniture

Nice but a lot of their furnitures we didn't like as they were mostly too soft as we wanted firm sofas do they can last for years. Prices are rediculous so no thank you. But we did like this lovely dining table and bench chair.

We bought two couches one fabric and one leather, they took almost exactly the amount of time we were told they would to be delivered. The lads who delivered it were fantastic and put them exactly where we wanted and had us inspect them to make sure we were happy before they left. The quality is fantastic, after reading reviews I was worried I had done the wrong thing but I’m so stoked with the couches and the service. Thank you Manpreet from Nickscali Hamilton NZ for unmatched customer service. The whole experience was perfect hence the 5 stars. I think people just need to exercise patients during a shipping crisis.

I purchased a dining table and coffee table from Nick Scali. When we got to the depot they instructed us to check the goods. As we were in a giant warehouse with concrete floors we unwrapped the goods as far as practical to make sure no obvious defects, scratches, damage, etc. We did not try to assemble the goods as we would have likely damaged them given where we were. We signed saying we had inspected the goods, then re-packaged them and drove home. Once I assembled the goods we noticed some less obvious defects. On the dining table holes in the legs holes didnt match, and certain areas of the tabletop had obvious ridges. On the coffee table there was a big bow and in general a pretty poor finish lots of white areas. I took photos of all the problem areas and submitted to Nick Scali. They agreed to warranty the coffee table but told me the dining table issues were 'natural variances in the wood' and they wouldn't warranty this. I wasn't actually seeking a warranty on the dining table, but their response was clearly them trying to get out of having to do anything.....its certainly not 'natural defects', and the photos clearly showed that. Not impressed. The salesperson also told me they would send someone out to collect the coffee table and replace it. A couple of days later I get a call saying since I picked it up they would no longer send someone and I had to drive back to Auckland during a weekday to swap the table. I offered to pay for shipping for the warranty item if they paid for shipping to return the defective unit. No go. Then they pulled the card that 'you signed you'd inspected it when you picked it up'. Bingo, I knew it was coming. I asked how I was supposed to do a full 100% check in their warehouse which was clearly not an area for furniture assembly forklifts, trucks, etc. Chances of scratching something? High. She told me it was my responsibility and it didn't matter. I questioned what happens when we order transport? She informed me the logistics company needs to sign that the package is not damaged.....I questioned how they do that above and beyond what I did.....her response was that if they wanted to be sure they would have to assemble the package in the warehouse and repackage. Bullcrap, what logistics company does that?! Eventually we agreed I could bring it back at any time in the next 6 months, at which point I was told 'but you need to give us 1-2 months notice so we can be sure we have one in stock'. I told her that wasn't acceptable, and that I was formally requesting she put one aside for me now and keep it in stock until I was coming to Auckland no idea when. She agreed to this pretty quickly somewhat to my surprise. So I guess the lessons from my story are: 1. The showroom quality does not match the actual quality 2. If picking up your goods refuse to sign the 'I have inspected the goods' declaration or at least write you have only performed a cursory inspection for major defects. Based on discussions with other employees I'm not the only one in this boat. 3. Once the money is handed over it appears they will do whatever they can to get out of incurring warranty costs.

We phoned to confirm our delivery. Was told they would text me the drivers number so that I could talk to him re delivery time as I would need to come home from work to let them in. Never got that text. Today day of delivery, possible delivery close to 4pm I was told. Then got a text at 1240 to say they 40 mins away. I rushed home 30 min drive and got called again to say they another hour away! Would nick scali pay me to stay at home for the day for when the delivery may or may not turn up? I have had to go back to work and told the delivery person to come back next week. We not allowed to pick up. Would NEVER recommend them for this reason

DO NOT SPEND YOUR MONEY HERE!! We ordered a couch with the understanding there could be upto a 20 week wait. Our delivery date has changed twice since then which we wouldn’t have known if we didn’t chase them up ourselves. It’s now looking more like a 30 week wait! If we had been told that the 20 week estimate was a literal stab in the dark then we would have spent our money with SOMEONE ELSE. The store manager was lovely while we were looking at spending 5K on a couch but doesn’t seem to have ANY interest in helping us while we are not happy with their service. They offered a refund not helpful at all considering we’d have to wait months for another one… or $100 back for the delivery fee and told us we should be happy with that… except now we’re having to hire couches in the mean time as we have a new born baby and no couches. All the manager would go on about was inflation and how we were lucky we got such a good deal… but that’s completely irrelevant as we purchased the couch in September. They estimate the couch will arrive in March but also can’t guarantee that either … overall most painful 5k we’ve ever spent. Disappointing from a company that is supposed to be “top of the line”, shame their service doesn’t match the quality they’re charging for. **Reply from Dianne** “Hi Poppy, I am sorry to hear of your experience and thank you for providing your honest feedback. This is not the Nick Scali experience we wish our valued customers to have. ​ Since the order has been delivered last March. best I can do now is to pass this on the relevant individuals / departments to further improve our service. We apologise for the inconvenience caused. Sincerely Dianne” So absolutely no action taken to rectify the problem. Again, Do not spend your money with this company. 10/10 do not recommend.

I was going to buy a $3k sofa from you that I loved but with reviews like this, I can't bring myself to do it. Why would I put myself in line for loads of hassle and stress.

Almost 3 hours just to sign up for furniture! One piece was a store soiled piece but when it was organised for pickup no assistance was allowed to be given in any way. Just trying to organise pick up was a severe, stressful hassle. The lady on the phone struggled to understand what I was saying in regards to pickup from store NOT the warehouse like she kept insisting until I hung up and rang back when I actually got a person who let me speak and did not speak over me. THEN our delivery was rescheduled by text asking if they could deliver 'sometime after 5pm' when they arrived they were trying not to put furniture together then when my husband told them yes that is what our huge delivery cost included they walked through our brand new house WITH THEIR MUDDY, SANDY SHOES ON. As well as this our dining chairs that were included in the order were not delivered. No contact on why or where the chairs were. This was after we walked into the store a week after purchasing our chairs and saw they were then on sale at just over half the price of what we paid for them in their supposedly big sale a week earlier but there was little point trying to explain this to the store as they really did not care as they had already made the sale - no chairs have arrived so we should be able to get them at the cheaper price and delivered for free as this omission from our order was not our fault. Definitely do not recommend this store Hamilton NZ branch to anyone and have told anyone who asks the same thing.

The absolute worst furniture outfit I have ever purchased from. Still currently in the process of explaining and getting Nick Scali to understand I will not accept a damaged product on delivery. I currently have a Buffet cabinet sitting in my lounge room which I refuse to use due to damage, they have tried to replace once and that replacement was also damaged with chips and scratches and wearing marks inside the doors. I have made it clear I do not want to continue on with this replacement process and I have been given no choice. They will not take the damaged item out of my house firstly, they will not refund me and they are also stating that there is no damage noted on the replacement product that they returned to the warehouse - they cannot see damage on the photos that have been taken PHOTOS!!! Your not even dealing with a person who has seen the item you have returned back to them! Absolute joke of an outfit, would never buy from them again. Just wish they would come pick up the item from my lounge room and get it out of my house so I can purchase an item elsewhere that I can use!!

Quite possibly the worst and most frustrating experience possible. We accept that delays are inevitable in the current climate. Our new lounge suite is sitting at the distribution center but trying to arrange its collection is a nightmare. Nobody wants to help, the number on the website no longer works for the center, my local carrier refuses to deal with Nic Scali because its too difficult. They wont allow a private pick up as we have to be trained in handling furniture according to some call center operator in some remote part of the world!! Ref ZY0763R if someone wants to help

Really poor experience. Purchasing New furniture should be a joyful experience not a nightmare