Neverland Kids Indoor Playground

We had a party at Neverland today & overall found the service & facilities really good.nWe had booked the party room for 2.30 and were allowed to put our things in the room earlier 1.30 as no one was using it, the staff even offered to put my cake in the fridge which I didn’t need as the room had air conditioning.nThe room itself was a good size, their decorations on the wall don’t look great but we didn’t mind as we bought our own arch & balloons to set up down one end.nThe party package came with party bags which I didn’t realise, and I bought my own I didn’t mind, as I like making my own party bags, so this was a nice surprise.nThe only things I found not so great were the bathrooms were a bit run down, dirty & smelly, plus the payment process was a little confusing. I rang three days before the party to check everything was in order & to find out what to do for payment & they said they would email so I was expecting an invoice but never received one. I rang on the day & they just said to pay when we arrive, so that was fine just a little confusing. Lastly, if siblings of children in a party want to be in the party room the parents have to pay $39 which I thought was quite a lot. I know it’s their policy & they could choose to pay normal entry & not enter the party room, but then there will be one child left unattended. However I think it should be optional for paying for the party package & just let the extra child be in the room if the parent chooses this. It wasn’t a big deal, just didn’t think this was necessary.nOther than those points we found it really good, the staff were friendly & helpful & we would definitely book a party with them again.

The staff are very nice and attentive for the safety. The place is clean. Food was good a little pricy but good quality. The toilets are clean despite is unisex and staff look after them very often. My 2.5 years old girl loves the place, every time we go there she will stay until the last minute which i normally arrive at 10am innthe morning. The place seems small in adult's eyes but massive in little eyes, I guess. We have been to many indoor playgrounds, but she spends more time in this place and does not get bored and ask to go home.

Super friendly staffs! Lovely environment, highly recommended as it is clean, tidy and bright, even the toilets. Love their bouncing area which is my daughter’s favourite. We really really enjoy the time here, hence we basically comes once or twice per week. Reasonable pricing for kids ice cream, only $ 3 for a scoop, photos attached. Also, they are offering CHA bubble tea and fried chickenrecommended to try. Thank you for lovely services and experience!

Amazing experience for the kids and the kids at heart! nnThere's so much activities on this play area, make sure you have all the energy you've got especially if you have little ones less than 5 years old.nnNeeds improvement on:nLighting on the back area -- kinda dark, so hard to keep track of the kids when they're on the back part.nFlimsy chairs on the cafe -- when my kids tried to go down the chair or grab something on the table, these keeps on falling down, maybe needed some grip on the floor or change them into more stable base.nCafe -- wouldn't know if the order was yours or not, so hold on to your receipt or watch out the counter if some food's ready to be picked up.nnOverall experience:nStunningly clean play area!nI was also impressed with how well-lit their toilet area is, clean and stylish. They also have a breastfeeding corner! Two thumbs up!nWill definitely be back!!!nnTips:nParking is almost full at 11am so make sure come before 10am!

Had a birthday party here for my son on the 24/01/2026. Booked 3 weeks in advance. They had allowed me to enter the party room 30 mins prior to booking time to set up which was great and you get the room for 1hr30mins. I had paid for 9 children and they all go hot food,goodie bag and drink. Kids were meant to receive an ice cream each but they didn’t. Went to ask downstairs she said she will get back to me and left. They also provided small decoration packs and you get to pick a theme. You get to bring your own food into the party room to cater to the adults which was great as other places don’t allow this.nnBathrooms need more maintaining not very clean.nnOther than that it was good.nnUPDATE EDIT:nnNeverland contacted me and I said I could receive the free ice creams on my next visit and advised I can spread it over the next couple of visits because it is so many lol

Directions to Neverland Kids Indoor Playground with public transportation

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