Nelson Hospital

Myself and my family have been patients here for almost 9 years. Andrea Chapman, Lewis Manetto no longer practising and Will Parkyn along with all the other duty doctors have looked after my family well over the years with compassion and respect. Sue at the front desk is such a beautiful person . A real gem of a receptionist I just love her to pieces . We are going to miss this Dr surgery as they have really become part of the family and we are sad to have to leave. Nelson medical and injury centre team we wish you all well and thank you for all your wonderfulness over the years.

made me wait in the sun for 3 hours before I got seen. Had shortness of breath and chest pain and coughing up fluid. If you want the chance of being seen at a reasonable time, you should cut off a limb

Wow. Such impressive service. I was apprehensive about visiting at first because despite being in pain blisters under toenails I wasn't sure if it was severe enough to be admitted and we are from Christchurch. We were welcomed by a friendly receptionist. I was amazed to see only a couple of other people waiting on a Thursday night close to New Year's. This would almost never happen at most after hours. I was also amazed to find a cat wow, this is incredible for people who are in pain or who are struggling. After being debriefed, I saw a friendly/competent and reassuring nurse. Who then got a doctor to check me as well due to the severity of my blisters. I'm grateful that I got help immediately. If I hadn't received urgent medical care I would likely need more than medication as cellulitis can lead to serious medical complications if not treated early. Thank you

Absolutely fantastic, dedicated staff working under extreme and stressful conditions. Thank you to each and every one of you you do an amazing job.

18/3/22 Disappointed to receive an email about their GP service getting closed down by the board. They were the best GP practice & close proximity to where I am based. All enrolled patients need to find a new medical centre & GP now.

Very long wait time, and no indication that you are even noticed as waiting. I was rang up before coming in and I was told to wait outside and call reception for a covid test. I waited outside calling for over an hour before I got an answer. Dozens of other people entering and exiting before me. When my call got through I had to explain 3 times to 3 different maybe not different? people can I did not have access to a car and couldn't go elsewhere. They were condescending about this each time. Seriously needs more transparency and staffing, also needs a system that works and common courtesy.

Best experience with a medical practice I've ever had. The receptionist was lovely and the two nurses I spoke with Tonya and Sandie were super friendly and funny. Receiving a tetanus shot was actually enjoyable also really reasonable consult charge, especially for after hours. Short wait time even though my injury was relatively minor. Highly recommend - it's a shame they're not a GP clinic because if they were I would be registering. Thanks team!

This is specifically regarding Dr. Sarah Svoboda and I would appreciate it if you would pass it on to her. Sarah was one of the most unprofessional doctors I’ve seen out of 10+ different ones this year. When explaining the severity of my medical situation and desperate need for surgery she AUDIBLY SCOFFED AND LAUGHED at me, telling me it was not happening. After a 6+ hour wait she prescribed me more antibiotics despite me explaining I had been on them for 6 MONTHS already and they were NOT helping, plus I had developed bad side effects from this which she was fully aware of. She then took a swab very painfully WHICH WAS THROWN OUT/‘LOST’ with no explanation, as when I showed up to the ED two days later with the same problem I was told there was never any swabs entered into the system and that I had to have another one and wait longer to see the results which should have already been there. I am writing this exactly one week after seeing her, having had the EMERGENCY SURGERY I DID IN FACT NEED. Glad she thought it was funny. I will also be writing a formal complaint about her if I can figure out how. A heartless and neglectful experience to say the absolute least.

- 0 stars My experience was THE WORST!! To go to the hospital is supposed to make you feel better, I felt the saddest ever when I got told to please leave the building before explaining completely what I feel. The nurse just said "They will phone me"...I waited a hour before they phoned. That was after I already waited almost a hour before the nurse called me to SEE her!! we drove from Mapau to get "urgent" help. With kids in the car we couldn't wait a hour and not knowing how much longer we had to wait, so we left. The dr phoned but was so so unfriendly!!!! You choose to work with people so have PEOPLE SKILLS!!! NOT JUST COVID CAUSES A FEVER!?!?!

I was treated horribly on the phone by the receptionist. She was rude, didn’t allow me to explain my situation, cut me off with rude remarks, and when I told her that I did not appreciate her tone she hung up the phone. As a health care agency caring for those who are unwell I am really disappointed in her treatment of people. She was unaware of the Ministry of Health’s policies and fed me misinformation about my care. Please be aware of this when approaching this place, even if you are polite and calm you are still treated very poorly.