Bunnings Warehouse Porirua
754 meter
Stock is crap. Had to look for ages to find 4 matching power sockets.. no decent doub...
Reviews
Garden centre is beautiful, cafe is fantastic and the shop itself is really clean and lovely. But the toilets are the only real serious let down. I’ve noticed this for a long time too . Not just a one off. They really let down the place. They are very smelly. But not new smells from people using them. Old urine smell in the ladies and men’s too. And the disabled toilet has a dodgy lock on it. They have written instructions on how to make the lock work but there’s actually no way to know if it’s locked properly from the inside. I really love this place but I will hesitate to go there due to this reason which is a shame.nI feel that from a sales point of view, it’s a missed opportunity. Why not demonstrate how effective the products you sell are by actually using them on your own facilities? And maybe put some nice smelling air freshener in there which is also sold at your store to inspire people? I really hope to see a change
5 star review for the lovely young Pasifika woman apologies I didn't catch her name but wanted to make sure she was identified who assisted me on the 25th of June around approx 5/6pm with my dehumidifier. I brought in my dehumidifier almost at 2 years old due to electrical faults and concerns, wanting to check my warranty and if I could get some help. Initially I was assisted by an older lady who misunderstood my request thinking I was after a return/refund, after I had specifically asked for some help with my machine that had sparked when I plugged in & was wanting to know if it was still under warrant and/or if someone could help fix it. She then proceeded to tell me I needed a receipt even after I showed my online contact with Mitre 10 noting the staff could call the shipping store upon arrival to assist and get the receipt details as it was an online order, but she told me to ring the store myself. As I went outside to grab the machine from my car & brought it back in with my daughter, I hear the woman telling the young lady I was after a refund/return which was in fact untrue, I quickly corrected her and this is where the young lady came in and helped me out. As I purchased online there was no physical copy but she was super helpful as I showed her the email contact with Mitre 10 & online details i could provide, The young lady got the initial staff member to call up the shipping store and was just super helpful and sorted it out fast and efficient. Great customer service, attentive, listened to what I needed and I was able to get a replacement as I was still within my 2 year warranty. The difference in service was visible & I think shes a great example of perfect customer service. Thank you very much to this young lady- approachable, super helpful and super happy with the outcome.
I visit the garden centre frequently and love how immaculate and healthy the plants all are and the place is clean and tidy. Maryanne and her team are always friendly and helpful. Keep up the great work team!
I like mitre 10 but unfortunately Porirua store need to sort out their rude employees. Worst customer service ever..The old lady at the counter and guy named some Brent at hardware section were rude as hell and want to argue straight up when I went to return a faulty product. No wonder why there are so many negative reviews about customer service from others too. If you are looking for a good customer service experience then you should be avoiding this store at any cost. Bunnings is way better option for customer service in my experience.
Again a five star sore. Very helpful well trained outgoing staff. Always a pleasure.
Bunnings Warehouse Porirua
754 meter
Stock is crap. Had to look for ages to find 4 matching power sockets.. no decent doub...
