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McDonald's

  1. AUK
  2. Balmoral Takeaway & Fast Food
  3. Balmoral Burgers

Reviews, get directions and contact details for McDonald's

McDonald's
"McDonald's® has been New Zealand's favourite family restaurant since 1976. For almost 50 years, we've been providing millions of Kiwis with quality food that is served with a smile. With over 160 locations nationwide, Kiwis don't have to travel far to find their classic Big Mac and fries, a Happy Meal for the kids, or a great tasting cup of barista-made coffee. Almost everything we serve is sourced locally, and we take pride in supporting great New Zealand suppliers & their quality ingredients. There's dine in, Drive Thru & take out options, plus McDelivery® through our selected delivery partners and you can also keep track of the latest offers via the My Macca's app. We're also proud to be the mission partner to RMHC® New Zealand."
Address: 192 Balmoral Rd , Balmoral 1024, AUK, NZ
Phone: 09 638 5610
State: AUK
Zip Code: 1024


Opening Hours

Monday: 06:00-22:00
Tuesday: 06:00-22:00
Wednesday: 06:00-22:00
Thursday: 06:00-22:00
Friday: 00:00-22:00
Saturday: 06:00-00:00
Sunday: 06:00-00:00

Update Info

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Reviews
Bought the $9 combo cheese burger, big mac, small fries & drink, cheese burger had no cheese in it & the chips looked like they had a case of brewers droop, presentation of big mac was more like the big mess, the 10/1 patties in both burger tasted old & felt like they had been sitting in the warmer for awhile, gave it 2 stars because the staff were on point sociable. Head office take some accountability for the poor quality of your managers training... this isn't just limited to this store
Paid for a $37 Share Box, ordered extra patties for double quarter pounder and triple cheese burger but received ONLY a burger bun with cheese no patties, a single cheese burger. Disappointing having to wait 10 minutes for this bloody order and charge me extra for nothing.
I have ordered Hot cake combo with Cappuccino but they gave me Hot chocolate which I don’t like at all. I have paid extra for cappuccino. So my money just get wasted. Now I know why this McDonald’s have so many bad ratings. I recommend not to go visit this McDonald.
I've ordered from Balmoral, over the last 11 months, never had an issue with the meals. Besides, wait service took a little longer. Maybe the patties were too cooked and everything else tasted great. Honestly I ordered from other restaurants, so disappointed with the quality of their food. Balmoral Macdonald's have never served me any raw or uncooked food. Very satisfying!!! Parking: On arrival the parking lot was full, but there's always a spot to find and never have to wait for one. Either way I'll park near the local shops and drive thru service is always quick and easy to enter and exit. No hassle!!
Today after 2 months going to maccas about 4 times a week grabing a coffee switching to black tea i decided to give an update from odering coffee explaining flat white with no froth to returning time and time again finally getting it right at the same time being very polite not giving the girls and managers a hard time, well why should i do that it does no good to be annoyed. You pay $5.00 for a medium and half the cup is froth and half coffee so in actual fact you are being overcharged by 50cents is that righr? well i dont think so if i wanted a cappuccino or latte i would ask?. So yes i changed to black tea to save the hassle of returing the coffee and explaing myself does it happen all the time maybe 60% of the time so i look at it this way why not enjoy your coffee or tea and thats what i did i changed it it stop some of the girls complaining and making remarks that you can hear them talking over the counter in the cafe area. The lady manager indian mostly managers breakfast opens and sometimes the guy european both these managers look after there customers and are very good at understanding and caring for there customers. There are days you get good overrall service and other days well lets say things do go wrong but you don't expect there moods to be given to you in there product and service. Well today i came in asked for the breakfast burger with the hashbrown asked for no tomato sauce and to change the bun to a muffin, i was on the understanding you could make it your own but i was wrong i did pay extra to change product it was a combo $18.00. Store was clean 3 people instore and steady Dthru. Customer Service was welcoming and polite taking your order. The problem was the product the back area girl must be regular breakfast staff as have observed her on breakfast. slopped the breakfast burger in the box slanting on the side. Originally before getting the order i ask no tomato sauce but it came with bbq sauce as i did not realised i took it back and told the girl no sauce she was polite however when she told the backarea girl she came back that its bbq sauce not tomato sauce, i apologised and said i did not want any sauce as i get sick the girl was polite again in my order and went again to explain to the back order girl thats when i got it slopped over messy. What upset me was that back area girl started telling the customer service girl off and it was rudely behaviour that you could hear her, she was only trying to give me the customer what i requested and paid for there was no need to snap at her. I saw the manager in the cafe explained and showed her the breakfast burger, i also told the manager the girl at the back did not have to be so rude to the girl up front. The manager apologised and spoke to the girl at the back. I did not want a replacement but that was not good behaviour in communication. Yes i know i could of gotten a sausage and egg muffin but it had no hashbrown yes i could of paid less but that was not recommended instead addons paying xtra, that ok too, as service up front was good. Grade 3 due to product delivery and the girl in the back area communication behaviour very poor. Hopefully the next visit will be different. Thankyou to the Manager and the girls on cutomer service up front.
14/04/23 The staff were useless! Got a simple order wrong. Over charged me 4x. Stood there and argued with me that you have to pay extra for a small drink which is part of a combo. The server called the manager, the manager argued with me that "usually people get a medium". She told me the server was a manager too. So the server in regular uniform "manager" couldn't get my order right, couldn't get me a refund, stood there like a condescending mope. Food always tastes blerk when the service is gross from the go. *The actual manager owner is really awesome, and would have dealt with our order like a boss! The two "pseudo" managers today got the 1 star rating for Balmoral. Kid-friendliness: Playground Parking: Sufficient
Nothing special, just another Mcdonald for eat-ins, takeaways, or drive-through. Heaps of parkingFood: 3/5
This place is life changing! It's so worthless, it actually motivated me to complain about this pathetic establishment! The drive thru will close, lights will turn off and staff will say nothing at the speaker even if you've been waiting in line 15 mins prior to them closing. And when open, they'll miss some items here and there without apology when returning. The in-resturant quality is way below mid too. Staff don't wanna be there and you can tell. Food they cook usually belongs in the trash as well like their attitude. This, unfortunately, is my local so I've had to come here often. I'd gladly jump off a bridge and kms before I have to come back here again and pretend that the staff are doing a good job. Because it's not their fault that their management isn't training these kids how to work well Truly inspirational!
Took out grandsons for lunch. Chatted to a staff member who was cleaning. Very nice person and welcoming. The boys enjoyed playing in the play area. They were lucky to have it to themselves. Kid-friendliness: Play area was good for 2 & 3 year old boys Wheelchair accessibility: We had a double pram which was easy to navigate inside
Really tidy inside. A great reflection on the manager and the crew. Toilet also clean. Food simple and great. Wifi good.Food: 4/5
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McDonald's map

Directions to McDonald's with public transportation

Balmoral Road/Dominion Road 10 meters
65
Potters Park 110 meters
252
253
25B
25L
Balmoral Shops 120 meters
252
253
25B
25L
Potters Park 120 meters
65
Balmoral Shops 130 meters
252
253
25B
25L

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