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McDonald's

  1. Napier
  2. Napier Fast Food Restaurant

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McDonald's

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Open 24 hours



"McDonald's® has been New Zealand's favourite family restaurant since 1976. For almost 50 years, we've been providing millions of Kiwis with quality food that is served with a smile. With over 160 locations nationwide, Kiwis don't have to travel far to find their classic Big Mac and fries, a Happy Meal for the kids, or a great tasting cup of barista-made coffee. Almost everything we serve is sourced locally, and we take pride in supporting great New Zealand suppliers & their quality ingredients. There's dine in, Drive Thru & take out options, plus McDelivery® through our selected delivery partners and you can also keep track of the latest offers via the My Macca's app. We're also proud to be the mission partner to RMHC® New Zealand."
Address: 5 Thackeray Street, Napier (Nouvelle-Zélande)
Phone: 06-8359055
State: Napier


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Reviews
Such a lovely experience this morning! Our food was super quick, hot and fresh. The older lady working the counter sorry I don’t know your name! offered so kindly to bring our coffees over to us once they were ready. Her service was exceptional and sunny, thank you to her especially!
Ordered at the counter, don't like their self ordering booths. Meals came out and sat on the counter, no one called out numbers or had a screen showing numbers. After waiting for awhile I got my meal then had to wait for the drink. Burger had to much sauce and could only eat half of it. Chips were only warm, soggy and oily, should've been crispy at least. The only good part of the meal was the drink.
Too many times items are missing from our orders. This seems especially, but not limited to delivery. When doing delivery the only option is to get a refund on the missing items, which is decided by the delivery platform, and doesn't always reflect what you paid. A refund isn't always ideal when a kid is missing their meal entirely, or someone a burger, etc leaving the only option to rectify, paying a second delivery fee and often more for the missing items out of a deal/combo. With delivery, I don't want a refund, I want my missing items that I have already paid to have delivered. Aside from the above, food is overall nice, and reasonable value
Absolutely disgusting. The cheese was slapped together it looks revolting. They left food I paid for out of the order. The chips were soggy and foul. A total waste of money.
The new store is small and the customer service was absolutely disgusting, all you could hear was the team leader yelling at everyone, no one seemed to know what they were doing and someone had to be told to serve on front counter as no one was even serving. I'm amazed they could even get the food out. All the customers looked uncomfortable waiting and listening to the team leader yelling out she was telling everyone to serve or to go home and that she had enough of how things were running. You could hear everything. Gone downhill. Disgusting service. I feel sorry for the elderly that go in there these days and have to witness that. The new wall makes the store look budget as, don't know why they bothered. More like a downgrade than upgrade. Shame on McDonald's and the staff!!!!
This place has recently completed a complex up-date. They have completely deleted the McCafe coffee shop with their selection of great muffins, etc. If this is a company up-date, then they have missed the boat. VERY impersonal now. Won't be going there again.Food: 3/5
Went though the drive through around 9am for some quick breakfast and coffees before we hit the road. The lady who served us over the speaker was rude, didn’t say good morning or anything. We had 3 codes off the app and we were told we can only redeem 2 and if we wanted 1 more we had go around the drive through again. I work at a busier McDonald’s and we do 3 codes. We didn’t want to make a fuss so we just drove up to pay and when we got to the first window the lady was talking away to the other people in booth and we had to wait for her to stop talking. She is in the wrong job and I will not be back
Both people working on first window & 2nd window needs proper training. Our order was so simple. Yet they messed it up. Made us stand in the que 2nd time. Still they didn't get it right. Instead of owning up, they seem like they don't really care to correct their mistakes. Customer service on drive through was hopeless. I'm sure they can do better than. Rude & very disrespectful. I don't think they even know how to serve customer properly. Manager at the time had to apologize finally. Still, it's not his fault. Customer service needs to do their job property if not find another job.
3 times now food has been short delivered which I've paid for on delivery easy. These clowns need a wake up kick up their stupid arses. Today paid $30 odd, received no nuggets. I ordered a nuggets combo ffks. This is disgraceful, also always cold on arrival. Pathetic napier small town attitude with no idea about service. I now have to email complaint to deliver easy AGAIN, 3rd time. Wait for another refund. Disgusting the lot of you. So poor.
Ladies toilet were filthy and looked like it wasn't cleaned for a while with toilet paper and urine on the floor, one toilet was closed as it was filthy, 2nd toilet had no toilet paper and the 3rd toilet, the toilet pan had come off so you couldn't sit on it!. Cigarette ash on the toilet wall and floor. So disgusting!Food: 4/5
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