Insane Car Audio & Security

The owner, Luis, is a top notch guy. Very honest and forthright about the job. His recommendations didn’t break the bank, and I got exactly what I was looking for. There was a mistake with the first install, but Luis took immediate, apologetic care of it and made things right. You have to respect that in humans these days. Looking forward to possibly doing more business with him.

Terrible customer service. Had an appointment told had a drop box and doesn’t. Very poor communication had my vehicle for over 3 weeks. Never called to say could pick up vehicle. We had to call several times a week to get an update. Was told running another test and was putting car back together on Friday. We had to call again the following week only to be told unable to install.

This is a good and slightly bad review of Insane Car Audio. The good: The work and quality of products are great! Their service great! Do they let you leave or even pick up your vehicle and not be totally ready? No! Pricey? Yes! But worth it! The bad: It’s sad to say they closed down. Not sure for how long but they are closed down for now. : If and when they do reopen, I will be going back to add more stuff to my vehicle.

I had both front windows tinted a year an half ago. The driver side window tint is peeling. The passenger side window tint had bubbles. I went back to have them repair the defect. They stated they don't keep any information in their computer on client visits and they do not warranty their work. Do yourself a favor and get your car windows tinted somewhere else! I have had multiple cars, all of which I have had the windows tinted and this is the first time I have ever been told that the company doesn't offer a life time warranty on the tint. Extremely disappointed.

All the 1-star reviews are correct. They are now out of business and their building is up for lease. They went off with my daughter's down payment on a backup camera install, but she was able to get a refund from her credit card company when they determined the status of the business.

Did an "Okay" job and when I say okay I mean it... Went there got the job done for an okay price but saw a few flaws after I wanted to wait a week to let everything dry and pretty much look what it should when completed... I noticed on the back rear window some almost scratched out missing parts where you could tell it was cut out a little too close...Went to the store and was told that it was because of the salt on the road that it pulled some of the tint out.... Mind you this was back in winter a few months ago but how the hell can salt pull the window tint through glass is the worst stupid excuse for a F up I've heard.. One this dude barley spoke English but I got enough of what he wanted to try and tell me what it happened.. Anyway I'll try to get a pic but in the end I'll say it's a good tint and QUICK job which isn't always a good thing.. Check out Jeffs Auto I've gotten cars there that were ALWAYS GOOD but mom got her new car done there and the price 150 wasn't bad.

My mans Luis took care and had great customer service !

Three years ago, I had a car alarm installed by the Insane crew and the price, professionalism and technical expertise was unparalleled. Fast forward to this past Monday, I had my windows tinted. Workmanship and timeliness was great, however, that particular tint was a tad bit too dark for my liking, which Louie promptly told me to bring it back, whereupon, they applied a lighter tint percentage. I have been thoroughly pleased with all of my experiences and would highly recommend their service.

Paid over $700 to have all my door speakers replaced and they all stopped worked 2 months later. Complete waste of time and money. If you value quality please go elsewhere

Great Shop with highly-knowledgeable staff in a very customer-focused atmosphere! Service after the sale is exceptional: I took my car in for help on a system I bought there 5 YEARS ago!, and they still agreed to do the diagnostics and re-do of their earlier work to take care of me. Very Rare commitment, these days!