Healthy New Homes

Wow! factor customer experience. EVOAQ had issues getting my Heat Transfer system picked up by a courier - not their fault, just continually being let down by couriers not picking up packages from their warehouse. No problem, Dennis, the boss jumps in his car and drives from Auckland to Wanganui to deliver my unit in person and other customers units along the way! Thank you so much Dennis and team at EVOAQ, your professionalism, advice, communication and service is amazing.

This has been and continues to be, one of the best purchases we have ever made for our home. My son has allergies and the air in our home has to stay clean in order for him to remain well. Being an older home we had mould issues and damp issues from the bathroom. We could not afford one of the well known brands of system, and we thought we'd have to go into debt to afford one. Then, we discovered EVOAQ. It was the answer to all our problems. We installed it following an extensive renovation. My husband is a builder, so we easily self installed the ventilation system and the extraction system for our bathroom. The difference was noticeable within a day or two. No more steam and damp affecting the rest of the house, and the air quality was much improved within 3-4 days. We had a small issue with one component, but their follow up and customer service was absolutely wonderful. Nothing was too much trouble and they went above and beyond to help us get it sorted. Couple of years on and it's been amazing. No more crying windows, no more mould, and best of all, when you go away for a holiday and come back, your home is fresh and feels good. No more musty odours from a closed house. Highly recommend these wonderful folks and their product. Any home we build or buy in the future will have this system in it without a doubt.

i got this ventilation system as a customised kit as standard kits don't match my house. that was very much appreciated. the fan and controller are excellent. it really does slow down to a very slow speed, something you don't get with the traditional 3 speed fans most other brands use. this reduces the heat loss at night time you typically get with most systems. condensation is reduced, tho i got this for ventilation not "condensation removal" . my humidity gauge shows a drop in average humidity. the air filter i got is the deluxe version which is fantastic. very easy and simple to change filters. however the filters are not marked as to which way around they go. also the very fine filter drops the air flow quite a bit and that need to be taken into account when tuning the system. the rest of the kit however is where the problems start. they didn't provide the parts i requested which meant parts had to be sent back and the right ones sent and couldn't supply simple items like duct joiners. there was no tape with the kit and chain for hanging is about half of what i need. the filter to fan adapter didn't fit and i had to modify it to fit properly. their suggestion of bodging it together was not what i would expect from professionals. i have bought a replacement outdoor air intake which has better weather proofing than the one provided with the summer kit. the summer kit has not been tested yet as its winter. the outlets are basic, but they are one of the few companies that actually have small outlets which are much more suited to small rooms common with kiwi homes. so overall a great ventilation fan system, but let down by a miss match of parts and poor service. bit if a shame as this has the potential to be one of the best products on the market. edit: to add, now its been running for a year. it has work very well. the external air inlet is a must have for summer as the fan shuts off once house and ceiling get hot. the external air inlet allows it pull in cool outside air and that keeps the unit running which helps cool the house. two small issues. one is the controller doesn't turn back on after a power cut. so its really easy for it to be off for a long time as you don't look at it often. the other thing i would like is an auto summer switch, so it automatically switches to summer mode when it gets to hot instead of shutting off the fan. i still highly recommend it. update2: i have sent a couple of emails to evoaq to accept the offer of the controller upgrade. however i have not heard back in over a week. so i have no idea if thats a genuine upgrade or not. the ducting i got was 6 meters in length not 10, hence why i needed a joiner. which frankly is a standard off the shelf item that any ventilation company should have or be able to get from their suppliers.

I had a evoaq heat transfer system and a kitchen extraction- both loud. The kitchen extraction i hear turning on and off constantly and the h/t sounds like a rocket ship in the ceiling. Gets the job done but you know about it

Originally wanted 4 ductings but decided to go for three after the first day of use I rang back and asked for the fourth to be installed. While I couldn't afford the fourth straite away it was still installed and I asked for a month to pay. They were happy to help saying you may as well utilize the system during the coldest month of the year wow amazing not at work today roasting in front of the fire 5 stars team

So glad I found EvoAQ .. Amazing modern but simple to install systems. Dennis was great to deal with & super knowledgable. It was great to buy a system from industry specialist as opposed to a salesman. He really knows his stuff and was happy to answer my hundred questions . Top guy, top product , top company. Highly recommend ...