Haus Property Management

Damp property, they would just paint on top as nothing. The roof leaked and had no repair that's why we left. They rented it again as if nothing. Shame on you.

Disgusting and diabolical. Trying to exit a tenancy from the new property management that took over from Haus and facing barriers that are blatantly illegal. Haus folding is the best thing that has happened to the Wellington rental market in a long time.

Poor experience with this property management, the staff likes to make assumptions on the tenants living situation, for example when I emailed them about flea problem in the carpet, they ignored my email and never responded, when questioning they said they assumed we did something about it and never asked how we were. They also have poor actions, they tend to sweet talk to you and do nothing about your problem. Through out the whole year we felt poorly looked after, and unsafe.

Standard ticket-clipping property management experience. You'll want document meticulously with photographs if you want to avoid arbitrary bond deductions. Insist on an in person exit inspection

The staff were generally polite, and promptly responded to and remedied maintenance issues. However our experience was tainted at the end of the tenancy with them trying to deduct money without consultation from our bond for damage we did not cause most of it promptly dropped once they were called out about it. They also tried to enforce an unenforceable clause about commercial carpet cleaning, even though the carpets were clean and old. They will also request expensive "administration fees" for removing the name of a tenant off the contract. Also told us the tenancy would be renewed next year, then gave us notice just before Christmas the landlord was moving back. Recommend you be aware of your rights, and keep photographic records about the state of the property at the start of the tenancy to ensure they do not take advantage of you.

Horrific. Lied to my face. Tenants moved from flats due to neglect. They had rotten wood stained to make look safe. I placed danger tape to ensure all were safe as rotten wood was anything but safe. Haus threatened to trespass me for placing the safety tape, which haus removed many times. I've called the council to deal with their neglect. I've never encountered such a two faced property manager. #safetyfirst

I can't speak highly enough of Haus Property Management formerly Arjay. Whether you're a homeowner or a tenant, Haus are 100% committed to caring for the property you own or live in. They go the extra mile! Highly recommend.

Worst property management I have ever been with, and their website have the audacity to say they are wellington's leading rental property.

I just renewed my lease with them. They've been professional and responsive.