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Harvey Norman Whakatane

  1. Bay of Plenty
  2. Whakatāne Department Store

Reviews, get directions and contact details for Harvey Norman Whakatane

Harvey Norman Whakatane
Address: The Hub 1/35 State Highway 30, Coastlands, Whakatāne 3120, New Zealand
Phone: 07 306 0600
State: Bay of Plenty
City: Whakatāne
Zip Code: 3120


Opening Hours

Monday: 8:45 AM – 6:00 PM
Tuesday: 8:45 AM – 6:00 PM
Wednesday: 8:45 AM – 6:00 PM
Thursday: 8:45 AM – 7:30 PM
Friday: 8:45 AM – 6:00 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 9:00 AM – 5:30 PM

Update Info
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Reviews
Using my product care for what I thought would be a quick and easy exchange on a pair of headphones turned into a 4-week NIGHTMARE.nnFrom the start, staff seemed confused and unsure of what I was asking. A ticket was finally lodged and I was told I’d get text updates. After two weeks of silence, I called — only to find out they hadn’t even sent my headphones away until a week later. To make things worse, the staff member who logged my ticket was on leave for three days and apparently no one else could look into it.nnEvery update I got was because I chased them and I never once received a call back. By week three, I was livid. Finally, I spoke to the manager, who immediately credited my headphones without hesitation. At last — progress.nnI chose a replacement pair, called to confirm the details and arranged for pickup the next day. I knew exactly how much credit I had and what the total would be.nAt pickup, I was told:n* The sale price “wasn’t valid yesterday” lie 1n* I was being “given” 36 months product care for the same price as 24 months Lie 2, I was being charged for 36n* My credit was less than what I’d been told lie 3nExcuse me?! The staff member tried to justify it all with excuses and more lies. When I requested the manager, she corrected everything instantly and without question. Finally I had my headphones.nnIf not for manager Dawn, this would be a 1-star review. She was the only saving grace, which is why I’ve given 2 stars. As for the rest of the staff: don’t believe a word they say.
Just had the best customer service from a fantastic staff member Dawn. I had a bit of an obscure item I was looking for and Dawn helped me with the best solution despite not having exactly what I was looking for. Highly recommended.
I just wanted to commend the EXCELLENT customer service provided by staff members of this store on the phone.nnI had purchased a washer and dryer from Harvey Norman Auckland prior to my move to Tauranga. Unbeknown to me, the stock was actually coming from the Whakatane store. I have spoken to several young men on multiple occasions the most recent being a guy named ?Sean and every single one of them have been so so polite, genuinely helpful and go the extra mile. While the Auckland store had made the sales, it was the Whakatane store that had provided the service. The Whakatane team had helped located the status of my order, and was the one who informed me the stock is coming from them. They then arranged for delivery very promptly. I rang into some issues with the washing machine “walking” post installation and this matter is also dealt with swiftly.nnThank you for doing an amazing job, I always know I will be looked after when I pick up the phone to ring your team
Bought a small coffee maker there . Service was great! Soo pleased with the maker . Got a good deal . Best purchase I’ve made .
Fabulous service from photography Dept,so friendly she treats you like your a friend & actually makes you feel like she cares about your purchase & wanting me to get the most out ofnmy new Sony camera I bought from here on a major special. So greatful, Thank you so much
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Harvey Norman Whakatane map

Directions to Harvey Norman Whakatane with public transportation

The Hub (Westbound) 50 meters
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135
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The Hub (Eastbound) 50 meters
131
135
143a
143b

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