Hair We Go Hairdressing

Story

Sophie Wood
Owner/ Senior Stylist

With 10 years industry experience and a passion for hairdressing it astounds me on how many hairdressers out their just don't listen to their clients! I mean REALLY listen? - when was the last time you had a good haircut? when was the last time you left the salon COMPLETELY happy? If i had a dollar for every time I hear a client tell me I told her what I wanted and she just did something else! - Well I think that's not on - Hair We Go Hairdressing is here to give you the style you want - YES We LISTEN to you! and we GUARANTEE you will walk out of our salon happy - or your money back! We PRIDE ourselves on the work we do, and it shows in our happy customers. WE take the TIME to listen to you, and what you want. Pop in and see us - you will be pleasantly surprised and so glad you did!
At Hair We Go Hairdressing; we want you to know that we’re grateful you chose us as your preferred hair salon

Just so you’re absolutely clear about what you can expect from us, and what we expect from you to ensure that you get the very best, personalized treatment…

Here’s what we undertake and Guarantee:

1. If you have a confirmed appointment time, we will endeavor not to keep you waiting longer than 10 minutes. If we are running late we will contact you and give you the option of having another cup of tea at home, or coming in to take advantage of extended time in the salon to browse the latest magazines and enjoy a coffee...

2. You will always be given the most professional, up-to-date advice. We are passionate about what we do and take pride in our work, and we back it with our 100% Satisfaction Guarantee* Promise: “If for any reason you are not completely delighted with your service here at Hair We Go Hairdressing, we want you to tell us, right away, and give us the opportunity to re-do your treatment at no charge”

3. Our premises are clean. Our towels are always freshly-laundered. Our ‘tools of trade’ are always the latest available, and sterilized to national standards before every treatment.

4. You will always be notified in advance of any changes we need to make to your treatment program, appointment times, or price alterations.

5. Our staff will always be clean, neatly-presented and well-groomed.

6. Sometimes it is necessary – and unavoidable – that we change at short notice your chosen stylist or appointment time. You will always be given the choice of accepting or rejecting this change, in advance.

In return, we expect and appreciate the following from you:

1. You are on time. If you are not on time, you understand that you may not be able to have your chosen treatment at that time, or that your treatment time may be shortened to accommodate subsequent appointments.

2. You pay the agreed treatment costs. (Unless of course, under our Guarantee*, you’re making a formal complaint)

3. If you or your children have been in contact with head lice that you make us aware prior to your appointment. You may be required to re-schedule your appointment after appropriate treatments have been done.

4. Children are welcome in the salon and we have many child friendly features including a wide selection of DVDs, but we ask that they respect others in the salon and behave in an appropriate manner.

5. You understand that if you miss an appointment without giving us at least 28 hours notice you may be liable to pay a fee of 100% of the service cost. If you continually give late notice of cancellation, or fail to show for your appointment we will request a non refundable 50% payment of your service upon booking. We understand that there are times when emergencies arise making it difficult to give adequate notice to change or cancel your appointment. It will be at our discretion to wave the fee or not. A courtesy call is always appreciated.

So, enough of the formalities...
We look forward to being of service to you for a very long time indeed.
If you have any questions about this or anything else regarding our services, please… pick up the phone. We’re never further than a call away.


*100% money back Guarantee
We guarantee to meet your expectations at Hair We Go Hairdressing, we will stand by any service you receive with a 100% money back guarantee! If for any reason you are not just loving your new look or enjoying lots of complements simply return within 7 days of the service, with your receipt, and we will re-do it for FREE!, we know that sometimes not all expectations can be met and if we still can’t meet your expectations we will cheerfully refund your money!


Disclaimer: we will only guarantee hair colour, if correct home care recommended by your stylist are purchased and used correctly, and haircuts that have been carried out on clean freshly washed hair.

We will not be held responsible or liable for misuse of home care products, or hair care products that were not sold by us or other hairdressers attempt to correct our work.

Guarantee is void if you withhold information that affects the outcome of the service i.e.: previous colours or medication that may affect the result. or due to your late arrival, we where not able to do the full service you requested, and made you aware upon arrival.

If a product is faulty then you may return it for a replacement free of charge.