Gonville Health Ltd
27 meter
The appointment time waits are very reasonable, and if you're feel acutely ill, they ...
Reviews
I’m so disappointed it’s one of the worse doctors for communicating and then when it comes to needing the right help they expect you to tell them and then there phone line it’s like no one answers or they put you back in cue I’m sick of these doctors it’s like they don’t care and there just taking the piss. Not happy
After requesting counciling I was left for months with no answer. I rang and left messages but still no one bothered to contact me. Pretty slack in my opinion so I moved to another dr
I've been with Gonville Health for 2 years now and it has taken that long for them to even begin to listen even after multiple appointments with then complaining about the same issues. I am peri menopausal. Most of the time they brush you off and don't take you seriously. I have had to beg them for what I want and even then they make it very hard for ya. in the last few months my symptoms kicked up a notch and it took them 2 months to tell me i had a prolapse down below even though my visits to them for help have increased more than before. They make you go home and deal with it while waiting for the next appointment coming up. Its not always that simple. I have made formal complaints and still dont feel taken seriously. their level of care even after complaining is still questionable. There is no eccuse for brushing your patients off. if a patient comes in multiple times it means the issue has not yet been sorted/solved.nnDO BETTER Gonville Health. Dont neglect your patients' needs. And give your patients consistency and care in a far more timely manner.nnHardrd to build trust with you when I could have been heard 2 years ago.
The appointment time waits are very reasonable, and if you're feel acutely ill, they can almost always get you or your child in that day or the next. Every doctor and nurse I have seen have been excellent. They are thorough, and genuinely concerned, so will do the necessary tests and referrals. My practice before this was nothing like this mainly due to staff shortages. I have moved further across town, but wouldn't leave this practice if you paid me.
Ur not a priority at this practice they treat u like ur not important the trearge nurse that works here dosent take time to answer ur questions she said to me she dosent have time to go through my file what is wrong with these people I've almost been with this practice for a year and everytime i need to see a doctor u have to wait 2 months while they hand out emergency appointments to other people who are older which I don't mind but u have to wait 2 months . One time I waited for my appointment and They even forgot about me. I've never experienced this befor I don't feel important and I've never been treated so rude. I have to wait a whole week for my medication. I waited to see the doctor for a 2months just to get a call that I have to wait another 2 months because the doctor has a emergency leave it just keeps getting worse. They said if it gets bad go to the hospital pathetic practice I'm going in this week if im not happy again I will make a formal complaint to the board of trusties 4 months I had to wait to see a doctor
Gonville Health Ltd
27 meter
The appointment time waits are very reasonable, and if you're feel acutely ill, they ...
