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Reviews, get directions and contact details for Fresh Cuts by Hafele

Fresh Cuts by Hafele

About

With 90 years global experience and 25 years local knowledge, Häfele continues to bring the world of German innovation for kitchens to New Zealand.

Story

German Innovation for Kitchens since 1923.

With 90 years global experience and 25 years local knowledge, Häfele continues to bring the world of German innovation for kitchens to New Zealand. We believe beautiful design is only the beginning, it’s what’s inside that counts.

When the kitchen encompasses not only the visual impact of material and colour, but also includes good spatial design and the use of Häfele’s Clever Storage, only then does it truly become the heart of the home.


For 25 years we have worked alongside New Zealand Architects, Designers and Cabinetmakers providing innovative kitchen fittings. When working with your project manager, be sure to ask for Hafele by name.

We have set the Silent Kitchen as the new standard and lead the market in soft closing technology. Our expertise in clever storage now makes soft close available for every cabinet.

Häfele has been setting industry standards for more than 90 years and will continue as the market leader in remarkable innovation. To guarantee your kitchen is a Silent Kitchen, be sure to ask for Hafele by name.

It’s what’s inside that counts and the only limit is your imagination.



"Häfele believes that the perfect home is about more than just about more than just great looks. It is also about creating a space that perfectly combines style with function, and is tailor made to suit you and your lifestyle.This is the Häfele philosophy. Creating individual, inspiring, functional spaces that have a positive impact on the way you live. Together with our Partners, we have the knowledge and expertise to make your home smart, well organised, flexible and future proof. Simply a better place to be."
Address: 16 Accent Drive, Auckland 2013
Phone: 0800 4 HAFELE
State: Auckland
Zip Code: 2013


Opening Hours

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 17:00


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Reviews
Amazing customer service from the show room consultant Lisa. Lisa went out of her way to assist me in replacing and older pair of Hafele hinges.
The worse service, ever!! Got one of their locks for the front door. Was told it was wifi enabled. It wasn't. We just decided to let that slide. But ever since we have had it it has had a fault where one of the locking mechanisms sticks out and scrapes the door jamb, randomly. One of their guys came out and not only took forever to "fix" the problem but clearly didn't have the skills to fix it. Looks like it's been installed by a child, and still isn't fixed. Two people then came out and guy got in a huff and stormed off. So we still have a faulty lock.... Stay away!!
Helpful crew. I had a broken part and the team replaced at no cost Thabk you I appreciate that after sales service!
Unless you have a account they won't deal with the avarage kiwi who wants hardware. Asked for a rough price for the items and said sorry we can't Then to be told i need to go to bunnings. I went I to bunnings and the lady called the same number I called and was given the price. Absolute joke. Not to mention the shipping of a $300 item was $335 . Thank god I used my head and just fabricated my own piece for a fraction of the price.
Absolutely awesome service. I needed replacement hinges. The kitchen manufacturer from Onehunga didn't want to know. The receptionist bent over backwards to help me, she found what I needed. 100% ...... 5*
What an amazing array of products available and the quality speaks for itself. Liz in the showroom was exceptionally helpful in helping us identify the product that best suited the project we had in mind.
Expected so much more from an international company. After just 3 years our kitchen tap developed a leak. We reached out to Hafele as it is under a 20 year guarantee. They would NOT talk with us but insisted on speaking with the kitchen contractor. It took a few more days to organise but our kitchen contractor from 3 years ago then contacted Hafele on our behalf. They promised to send out a new tap to us immediately. In the meantime our family of 8 have had no kitchen tap and are battling to cook, wash and even make a cup of tea. We have 4 very elderly folk and this had been a great inconvenience to us all. After a few weeks I contacted the contracted again as NOTHNG had arrived. He chased Hafele again!!! and we were told they made an error and there does not appear to be stocK!?! Hafele was asked for the next available option and days later we STILL have no response. Its been over a month now and we are very disappointed in their lack of care and their poor service and lack of response.
Shocking service! Tried to get parts for a business project but just met with arrogance and apathy. Liz said she would follow up with their technical team and even after chasing it up still no reply weeks later. Poor performance from a global company that should have tight policies and procedures.
Very friendly and helpful. Great products
Excellent service
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