Dean Auto Repairs

No matter what issue your car has, NEVER bring it here. They are dishonest, lying mechanics who claim to have experience, but my car ended up worse than it went in, and they refuse to take responsibility for their poor work. The owner violently shoved me just for trying to approach when he was smashing my car with a mallet, sending pieces flying. This time, don't bother calling me, unless it's to ask for my bank account and refund my money. Day 1: A loud repetitive noise from the front axle, along with uncomfortable vibrations while driving. The workshop owner test-drove my car and confidently confirmed that the issue was "wheel bearing." He asked me to return the next day at 9 AM for an accurate diagnosis by noon, and if I accepted it over the phone, my car would be ready by 6 PM. Day 2: I arrived at the agreed time and left my car as planned. They called me at 5 PM with a completely different diagnosis—claiming that I needed to replace all tires and the transmission oil. I declined the estimate. When I picked up the car, they charged me $60 for the declined estimate, which is generally normal. However, it's also normal to be informed of this amount before accepting the work, and this lack of transparency bothered me. I left a negative review for this lack of transparency, and the owner called me to resolve it, not because he cared about my satisfaction as a customer but to protect his business reputation. I returned the same day, and they changed both rear tires at a "preferential price," which I found as a regular price on Facebook Marketplace, including fitting and balancing. During the tire change, they improperly positioned the car jack, damaging the metal underneath my car and leaving it aesthetically damaged and misaligned PHOTO 1. I pointed this out, and they promised to fix it before I left, but they didn't. While removing one of the rear wheels, they showed me a stripped stud, claiming someone had incorrectly tightened the nut all the way down. I, however, had done it, and it wasn't a significant concern at the time as they cut it and "resolved" it. I tested the car, and the loud noise from the front axle was unresolved, and the manager also heard it. He suggested I return the next day. The vibrations were almost gone, about 80%. I have no issue mentioning the positives, but half of the problem still persisted despite changing the rear tires, which they claimed was the solution. Additionally, they didn't balance the wheels PHOTO 2. Day 3: They lifted the car and suddenly claimed the problem was now the "wheel bearing," making me listen to a slight noise coming from the rear wheel. They said replacing it would solve the issue. After changing the entire part, they showed me that there was also noise in the transmission, which they couldn't fix. After thinking it over, I realized the dirty trick they played. They first changed the part and then told me the problem was the transmission, ensuring the work was done, and I was committed to paying. I left having paid $900, and the main problem of the loud noise in the front axle persisted. Additionally, they did not provide a receipt, only the EFT POS voucher. Day 4: Two studs on the front right wheel were completely stripped, and all five on the front left wheel were too FOTO 3. I returned to the workshop to complain. The owner claimed they never removed the front wheels, and I demanded to see the cameras. He lied, changing his reasons, first saying they didn't work, then that they didn't point to the area where my car was. One of his mechanics contradicted himself, first saying they had removed all four wheels, then that they had only removed the rear wheels to check them on day 2. Despite my insistence and the owner knowing it was his responsibility, he agreed to change the two studs on the front right wheel but refused to change those on the front left wheel. I had to change the remaining five studs and buy new nuts myself as they were rendered useless. And the supposed transmission issue wasn't real; it was just the shock absorber bushing.

Waste of time. I was firstly told that they would order a part for me and would update me within 2 hours. No update after 3 hours. I called them back and they said that they were waiting for an update from the supplier which I complete understand, not their fault. They reassured me they would call me back when they are notified about the part as I was in need for an urgent repair. No update for 6 hours so I decide to call to check again and they finally told me that the part was not available. Wasted my whole day. Staff was friendly but please don't tell me that you can get it done and leave me hanging. I could have just gone to another shop instead of wasting my time with this.

Took car in for WOF. One part was required, told would get called back in for the quick fix. Didn’t receive a call, popped into the shop again just to be told I would get a call back when the part arrived. Went in a third time and was told the WOF timeframe had expired and needed to go somewhere else. Incredibly unprofessional. Not recommended.

WOF guy on this workshop is scammer. He checked my car and said few things needs to be done. Front brakes, two tyres and rust. when I got my car checked by another workshop and they told me front brakes are almost 60% and there is no sign of rust in this car. only needs two tyres. I would not advice anyone to bring your car here for WOF. otherwise you will get scammed. 0 STAR

Scam workshop‼They kept distracted you during fixing by asking you to sit aside. No experiences and simply install wrong brake pad. Initially deal to fix and loosen calibrator as well but end up did not fix. PRICE is not reasonable.

I wouldn't recommend anyone to get WOF from this garage. As they give WOF stickers for cash. I got sold car with dodgy WOF given by this garage. Defenatly gonna complain to NZTA to investigate and cancel their WOF license. And their garage should be closed or heavily fined.

Unhappy experience with this garage. Payment was made in December 2023 by my young son, only did partial work, and was told that would be informed to come again when parts arrived. However, waiting for three months and never received a call. Contacted many times and took a long time to get the job done. Not reliable, not in time, expensive and the job was unsatisfied. Will never come back again. One hour later: After putting this review, I received a call from the manager or owner. He urged me to withdraw this review and threathened me. It appears I have to call the police if he callls again. Response to the owner's response below: Monday: Called @9:16 AM and staff said could not answer and would ask the boss to call back; Did not receive a call. I called again @ 01:47 PM and was told to come Tuesday afternoon. Tuesday: Called 03:12 PM to confirm but was told cannot do it the same day and would do it 10:30 am the next day. Wednesday: called 09:31 AM to confirm. On the phone the first sentence was doing it @2:30. When I told him about the time he promised yesterday, and then said it was OK @ 10:30.

Amazing place, great service wof done in one day and friendly staff.

I went here to change a flat tire and the brother there basically scammed me into thinking that the tire I had changed had a really big puncture that couldn’t be fixed and he replaced the one tire charging me 150 for a wack tire and ended up disrespecting by throwing my old tire on the floor and showing me the small bolt that wasn’t as big of a puncture and saying “you right bro here’s your tire” with an attitude

Good service n Good dealing. Good price. Must visit.. Satisfied by service.