Auckland Dermatology

Just called the practice to arrange an appointment & was met by the rudest receptionist telling me she couldn't assist because I couldn't give her the name of the person that left the message. Using my details apparently wouldn't work....... Not going to bother and will ask the GP to refer me elsewhere.

I've been going to AD for about 5 years and have never had a problem. Dr Nick is great. Reception do their job well. I think the onus is on the client to communicate clearly and politely as well, then everyone is happy.

I got a referal three months ago and didnt even get a call back, appreciate you are busy but a call setting expectations of a wait would be nice. Terrible customer service, wouldn't recommend

So far so good! Dr Malloy was fantastic to deal with, reception seemed to be quite professional despite all the reviews. The only thing was from talking on the phone when booking to when I had the appointment there was a price increase. So I paid more than I was expecting. Perhaps an email to all bookings would have been professional but I wasn’t too worried. I rang this morning with a query about my medication and the receptionist was very helpful and took time to think through my queries. I had called twice with no answer but third time lucky getting through so all good.

Worst service ever. I won’t go here even if it’s free

4 months since my doctor referral and still waiting for contact.

Dr Cheng is simply amazing! Susan Smith, very informed, helpful and thorough, and they have an efficient and polite staff at reception. Emma was very kind, considerate and extremely helpful when I originally called for an appointment. I would happily recommend Auckland Dermatology based on my experience to date.

Terrible. Lazy receptionists are allergic to answering the phone or giving any sort of prompt response. I'm talking 10+ attempts to speak to a person. The doctors are fine, but if you want reasonable service for your exorbitantly priced appointment I recommend literally anywhere else. I am coming back to this review with a post level 4 experience to solidify my one star review. For what it's worth Nick Turnbull was excellent. Professional, efficient and with his help I got my skin under control. It feels like the reception staff have a general disdain for the people who are patients here. I had a message, asking if I wanted to do a phone call or zoom call for my upcoming appointment. I rang back and of course I got an answer message, then I tried again and got the machine, then again and got the machine. And eventually I left a message saying I'll let them get back in touch with me, to rebook with the hopes we are in a lower level. The appointment in question was mid september. They have not contacted me back. I guess when you charge such heinous prices you can afford to pick and choose what patients you want. Luckily for me, my skin is under control now. I will never be recommending this place, but if the topics of skin, specialists, being overcharged, bad service, unfriendly staff or general laziness and negligence ever come up, I'll be sure to mention Auckland Dermatology.

I see many of the negative reviews are specifically highlighting reception as the reason. While I can't weigh in on that, I do think Dr Nick Turnbull deserves accolades. He's professional, friendly, tactful and thorough in his assessments, and he ended each session with a recap of what was checked and why.

I'm not the type to write reviews but my personal experience here was absolutely horrible. The receptionist at this clinic is impolite and goes out of her way to make you feel horrible. The average cost of a 10-15 minute appointment to get a prescription is $200, I was often shamed/looked at as stupid when I tried to ask for more information or clarification. Overall the interaction as well as customer service was not worth the money. The Doctors are really the best but every experience with the staff made the visits a nightmare.