Animates Botany Downs

Lovely staff! Always there to help and lend their knowledge if needed and they make it personable by remembering you! The store is also well put together always too

Fantastic team of brilliant staff at this store. We came in for the first time to try out the DIY dog wash. It’s a 25 minute drive from our home and we will definitely be making the trip back. Staff are very friendly, knowledgeable and helpful whilst providing great customer service. It’s very rare nowadays to receive genuinely good customer service, but it was refreshing to walk into a store and be greeted with a smile and care. We came in on the afternoon of the 22nd of September, if senior management reads this, please acknowledge the team’s awesome contribution to animates.

I am a member of your store. We have six cats at home, so we often go to your store to buy cat food. Because I have membership, I can enjoy a 15% discount on cat food. My colleague said that the prices of the products in your store are relatively high, but there is a match price policy at the entrance of your store. If customers can find the same product at a lower price than yours locally, they can match the price. But today I went to the store to buy 3 bags of 10kg Royal Cat Food, and I also showed the staff that other stores sell the same product but at a cheaper price. The clerk agreed to match the price, but I can no longer enjoy the 15% member discount. What I want to ask is, what is the purpose of your membership system? Your normal price is higher than the normal price of other stores. Now you have a match price policy, but you do not allow your members to use their discounts. If you want to use the member discount, you have to settle at the original price. The point is that the member discount is more expensive than other stores, which is really terrible.You should clearly explain your price match rules at the entrance, such as members cannot use price match

You will like this shop tidy and well stocked enjoyed my visit bit expensive but only the best for my goldfish the staff was quite young so maybe knowledge may be a problem

Fabulous staff who make you and your pets feel welcome. Always helpful. I'm a regular at the DIY dogwash. Loving the new booking sheet system and really appreciate the two units being blocked off from each other so dogs can't interact through the bars. It's a lot less stressful for the animals and much quieter for the humans!!

Directions to Animates Botany Downs with public transportation

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