Animates Grey Lynn

Fantastic customer service by Saira hope I spelt the name right. I didn't know as customers that there was a price comparison check on products which today saved me a lot of money. Lots of services available here, including dog grooming, veterinary services etc. Excellent range of products in this expansive well run store.

First time visiting this store and the groomer as I couldn’t get our fur baby in to the usual st Luke’s one. The staff were really professional & friendly. We told them exactly what we wanted, they did exactly that and a fantastic job, she even had a cute green star on her head. It was actually slightly cheaper than the st Luke’s one.nnAlso, the store itself was really neat and tidy & had a better range of dog clothes all neatly laid out, we ended up buying 2 jumpers for our dog, the st Luke’s one is very messy and can’t find anything & staff don’t check on you. The staff kept checking on us while trying clothes on which was helpful & the counter staff were so friendly.nnThere is limited parking but plenty of carparks on the road. I definitely highly recommend this store & will definitely consider coming here even though it is well out of my way, just for the excellent customer service.

Friendly staff as always at Animates stores. Great selection of pet products and a dog washing station which is self serve I think. Parking is a bit tight at this store, so be ready for small delays... otherwise 5stars. Easy to get there from central city.

Firstly, just read a review stating lots of services inc. veterinary services but they haven’t had a vet there for weeks, maybe 2months and mainly temps prior to that who messed our records up. The receptionist/vet nurse and Irish vet sorry can’t recall name we got to see once before they went to work elsewhere were great tho.nHave spent thousands at animates especially recently and a lot generally over the last 6 years.nBut I won’t be any more.nMy partner and I complained recently when the Richmond Road branch only had temp vets and one of them put his details in wrong which messed with his my puppy vaccination timeline and us and once this was realised it wasn’t corrected in the system which quite frankly could’ve potentially affected my dog.nAt the least it was annoying, time wasting, confusing and unprofessional.nSo, I take him to the groomers, I booked an appointment. For a simple hygiene groom. The quickest on the menu excluding the extras offered but can’t actually book using the booking system.nYet, it has been over 2.5 hours since he was left there. 40min ago we went to pick him up prepared to wait 10min or so. In fact when we arrived we were told 10min so at this stage, although a little frustrated noting it was packed, literally dogs everywhere and semi out of control, we only had 10min to go.nStill waiting. Have just been told another 10min. So that’s 50min from when we asked and were told 10min.nMy time has been spent sitting in my car watching it get dark outside. I have plenty of things I could be doing with my time.nWorse, the dog is going to be anxious and stressed given the chaos I’ve witnessed and the time well over hours to have a hygiene groom. He isn’t a difficult dog to groom so there’s no excuses.nI can’t believe, as a business, those in charge let this happen.nI’ll be sure to inform all I know not to use animates if they know what’s good for them.nAnd their animals.

Will not be back to this animates. We have an annual dog wash subscription with animates but were told at this location we could only have one token for our dog 10 minutes wash. I explained that he needs two because his long hair and double coat require longer drying time, the woman behind the counter didn’t care and said it’s only for large breeds. I explained I’ve never had this trouble at any other animates location and again she didn’t care at all, and referred me to check the terms and conditions. They will charge you the same price for a ‘small’ dog or ‘short haired dog’ as for larger breeds and seemingly determine by their own subjective opinion as to whether you need more than one token or not, never mind the owners comments or needs. I washed the dog with the single token and as expected it was insufficient. He walked out of the store still wet and was shivering in the car. There were no queues for the dog wash before or after our wash and store was not busy. Upon checking the terms and conditions there is a provision for large breeds AND dogs with long hair so turns out I was correct in asking for two, and other animates locations have been perfectly accomodating when able. I will make a point of never buying from or visiting this animates in future, we did not feel welcome or our needs served.

Directions to Animates Grey Lynn with public transportation

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