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West Thebarton Hotel

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West Thebarton Hotel
Address: 51 South Rd , Thebarton 5031, SA, AU
Phone: (08) 8443 5922
State: SA
City: Thebarton
Zip Code: 5031


Opening Hours

Monday: 00:00-06:00
Monday: 11:00-23:59
Tuesday: 00:00-06:00
Tuesday: 11:00-23:59
Wednesday: 00:00-06:00
Wednesday: 11:00-23:59
Thursday: 00:00-06:00

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Reviews
Unfriendly Bar Manageress brings a cold feel to the usually welcoming, any time of night bar. Otherwise a mixed but excepting variety of patrons some friendly, some distant but none making one uncomfortable.
Hats of to your staff, in particular Adrienne, who was extremely polite, patient and efficient. Adrienne was running between the front bar and dining area. Adrienne was also full abreast of menu changes and made us fully aware. Her customer service was fantastic. You definitely have a gem there. Thanks Adrienne. Dennis
The lunch special is very yummy and very affordable. Going into the parking was abit hard.Rooms: 5/5
Horrible, awful service! We were treated like criminals by the staff. The lady at the counter, in particular, was really mean, rude and racist against us. I didn't realise she had exceptional customer service abilities until I saw her serve and greet people who weren't 'Asian' like me. I tried to let it go and assumed that the way she behaved is because she didn't like her job or was having a bad day, but every time I and my friends visit, we have the same dreadful experience and our day became horrible. When I expressed my issue to other members of the team, he admitted that her attitude and customer service are not usually like this and she is being like that towards us. I informed him that we've had a really negative experience with her and that it's happened every time we've come, but all he said was 'ok' and walked away. No apologies or showed empathy. When you're kind to others or simply live as a respectful/polite person you should expect to be treated the same way, but it's always a no here with this lady at the counter. I have questioned myself what have I done wrong to receive treatment like that. It makes me wonder what the point of being a good/nice person is when 'people' are already so rude and bullies, and what is it going to do that will make a difference. Is it possible for someone to go home and sleep peacefully and be 'happy' when they have done "hurtful" things to others? If you're reading this, I hope you have a good night's sleep and may God bless you.
Best GF Burger I've had in a long time. My order was delivered incorrecty to begin with but staff stepped up and organised for the right meal to be sent as quickly as possible. Was worth the wait. Pleasant area with place for small children to have fun.
This is the fourth time that I’ve been to this place. And I will NEVER set my foot here again. The lady that serving at the counter short hair, older lady that works tonight has always been so rude, racist toward us. I have never experience such RUDENESS, I felt like I was treated and being watched like criminal. Will never come back again.
I am shocked by the appalling service I received at the West Thebarton Hotel. I will never return here, nor will I ever recommend it to anyone. The manager was incredibly rude and passive aggressive to the group I went with, we were all taken aback by how unfriendly he was. This manager made numerous snarky comments that made us feel so unwelcome and pushed us to want to leave early. He also made a derogatory comment to my friend about being gay. I am truly disappointed in this pub. I didn’t spend a cent there as I was so infuriated by the way he treated the group. He had such a nasty attitude, many of us discussed how we will never return. I honestly can’t express my anger about my experience with this pub enough. Don’t go here. It’s not worth your money. The manager is an absolute vibe killer from the get-go.
First time visitor often wondered what it was like inside.... Understand it is slowly being renovated front bar done. The meal selection was fairly plain, food serving portions was good although our Schnitzel was fried a tad too much. We were told that a new menu was going to be introduced soon.......
Good renovated front bar with excellent food specials and lots of craft beer. Nice selection of pokies in sports bar at back which can be a bit dated but that's part of the charm. House wines are excellent and very good value. $5 cheeseburger special outstanding. Quiz night Tuesday.
Visited the other week and found the member of staff working at the craft beer bar to be unfriendly and unwelcoming from the get go. He proceeded to make inappropriate and offensive comments on several occasions to various members of our group - at one point he grabbed and put his arm around one member of our group and held him there in an incredibly hostile and off putting manner. The whole experience was uncomfortable to say the least and we ended up leaving early. Other members of staff were lovely, however this one member of staff created a very unpleasant experience for all of us so we will definitely not be returning.
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