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Wembley Family Medical Centre

  1. Wembley
  2. Wembley Medical Centre & Doctors Surgery

Reviews, get directions and contact details for Wembley Family Medical Centre

Address: 343 Cambridge St , Wembley 6014, WA, AU
Phone: (08) 6500 4600
State: WA
City: Wembley
Zip Code: 6014


Opening Hours

Monday: 08:00-17:30
Tuesday: 07:30-17:30
Wednesday: 08:00-17:30
Thursday: 08:00-17:30
Friday: 07:30-17:30
Saturday: 08:30-12:00

Update Info

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Reviews
Booked an "e-consultation" and received an appointment a full fortnight later. A time is not specified and the GP calls at 12 p.m - a time during which the surgery itself is closed due to "staff training", hence if the call is missed then one cannot call back. Managed to call the surgery back and have been informed the doctor has left for the day. I will instead be provided with a new date to receive the phone call from the GP - receptionist reassures me that the appointment will be sooner rather than later. New appointment comes through for a telephone consultation a full week and a half later. Very poorly managed surgery. Would avoid.
Horrible rude staff, we have a medical emergency and they refused to corporate. We even asked them to send a referral so we can just go to another clinic, They said yes on the phone but then later refused. Staff is so uncooperative and unprofessional. They have time and time refused to help patients. The other reception on the phone told us that this practise is horrible and harass patients. We will be filing a medical negligence case and if any one has faced harassment, please message us.
You have to wait over an hour for them to answer the call. The gp will try its best to tell you nothing is wrong with you. I had to contact them four times just to get an appointment and I’m still waiting for them just to confirm my ultrasound appointment. So unreliable, especially during cold and flu season.
If there was a negative star that could be awarded, I would have opted in for that. Broken website and services. Rude and illiterate receptionists hired who have no clue of customer service. If NHS is handing out free GP licenses then I guess this is what you can expect.
I call today 8am. Requested to fill econsultation form. On answering. Unable to complete with there questions. Call back receptionist now have to wait 8days for a call back. This is crazy. Will call 111 for advise
This is the worst practice i have come across. the receptionist are arrogant rude and unapproachable. if someone call for an appointment they will always speak in a rude tone and never offer an appointment even if that patient is elderly, asthmatic and with multiple medical condition's. if we request to speak to managent they will always wave us off. I will least recommend this surgery. its high time the managent consider changing staff to more professional, empathetic and polite staff
Avoid them!! terrible staff and experience. Last year I've waited for 8 months for an appointment with a specialist just to find out that the surgery FORGOT to send my gp reference. I've called them many times and they always said that I need to wait more time. Now I have another health problem and the gp told me to call the surgery in order to arrange a specific collection, but they don't answer the phone at all, they pick up the phone and put it down just to close your call, I've heard the receptionist speaking to someone while she was doing that.
Impossible to get in touch over the phone. Never answered. Impossible to book an appointment through receptionists. Long waiting time to see GP. No response to emails send... I am in a doubt if receptionists redirect emails to Dr When you go to the practice usually you find receptionists doing nothing, why are they not picking the phone? Very disappointed with the service this practice offer...
This people are just works to be paid and not think about the patients needs or what patient would like them to do as it's their job they're behind the counter and they just think they're in some office and they can say and do whatever they want and put the phone down on you when you're talking to them
My ability to fly to the USA was determined by completing a form. This form costs 35 pounds. Then, after I came to the practice, they told me that the next available appointment for a doctor would be in about 4 weeks and nourse in about 10 days. My attempts to contact the person in charge were unsuccessful. The supervisor told me to visit the airline counter to get a waiver. Unfortunately, they do not know how to handle problems easily.
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